The Resolution Center is located on the PayPal website and is used for reporting issues with a transaction, resolving limitations, and reporting unauthorized activity.
What is the Resolution Center?
You can do the following things in the Resolution Center:
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What is the Resolution Center?The Resolution Center is located on the PayPal website and is used for reporting issues with a transaction, resolving limitations, and reporting unauthorized activity. You can do the following things in the Resolution Center: Report a transaction problem and communicate directly with your seller. Respond to a transaction What is the Message Center?What isthe Message Center? PayPal has created a Message Center for its customers, like most financial institutions and eBay provide. TheMessage Center gives PayPal the ability to communicate with you within the framework of a new mailbox inside your PayPal account. It also provides you with a way How do I check the status of my dispute or claim?If youre still communicating with the seller and have not escalated your dispute to a claim, you can check for any new dispute messages in the Resolution Center. You can check status of a claim PayPal is investigating in the Resolution Center. Go to the Resolution Center. Select I didn't receive the item I purchased or it's different from the description. How do I report the problem?If you have trouble with a purchase, you can communicate directly with your seller by opening a dispute in ourResolution Center. If you purchased the item on eBay, use theeBay Resolution Center. If you feel the transaction was unauthorized, please visit our Resolution Center to file an unauthorized How do I escalate a dispute to a claim?If youre unable to resolve your dispute, you can ask us to investigate by escalating the dispute to a claim. We will review the case and decide the outcome (usually within 30 days or less). You can escalate to a claim any time within 20 calendar daysfrom the How do I report potential fraud to PayPal?Its extremely important to report any suspected instances of fraud. If you think your account has been compromised change your password and update your security questions right away to protect your account (we may limit what you can do on your account until you do so). Here are How do I report unauthorized PayPal account activity?If you notice a transaction that you didnt authorize, let us know right away in the Resolution Center. Some charges may appear unfamiliar but are legitimate and authorized, learn more. Go to the Resolution Center. Click Report a Problem. Click the transaction you want to report and click How do I remove a limitation from my account?Before you start If your account is limited, it means that you wont be able to do certain things with your PayPal account. For example, you might not be able to send or withdraw money. Learn more aboutlimitations. Usually, we ask you to complete one or more tasks How do I dispute a PayPal Credit purchase?Before disputing a PayPal Credit purchase, we recommend attempting to resolve the issue with the merchant. If you arent able to do so, you have the following options to submit a dispute: Submit a dispute thorugh the PayPal Resolution Center (if your PayPal Credit account is linked to How do I provide additional information or evidence to help resolve a dispute or claim?If you received an email asking you to provide additional information you can upload your information to the Resolution Center. If you dont see the upload button in the Resolution Center then you wont be able to upload additional information at this time. You can always send a How do I accept or deny a partial refund?You can accept or deny a partial refund in the Resolution Center. Go tothe Resolution Center. Open cases from the list. Click Resolve next to your case. Accept the sellers refund offer or suggest a different amount. Click Submit. As soon as a seller initiates a partial refund, How long will it take to restore my account access?The time it takes to restore access varies, depending on the case. Check the emails we sent about your case to get the most up-to-date estimate. To view the status of your case, log in to your PayPal account and click Resolution Center at the top of the I want a refund. How do refunds work?If you changed your mind on a purchase or made a mistake you can cancel the payment or ask your seller or merchant for a refund. If youre unhappy with your purchase or you havent received it, you can also communicate directly with your seller in our Resolution Does PayPal cover my purchase if there's a problem?When buyers pay with PayPal on any website, PayPal Purchase Protection covers them in case there is a problem. If an item doesnt arrive or is significantly not as described, we will help buyers get a full refund. To qualify for PayPal Purchase Protection: Use PayPal to complete What is One Touch and how do I use it?What is One TouchTM? One Touch allows you to complete purchases faster while still keeping your financial information secure. When you log into PayPal, with your mobile phone or from a desktop, tablet or laptop you can choose to stay logged-in for easier, faster checkout across all eligible What is Pay After Delivery?With Pay After Delivery, you dont have to pay for your purchase until after you receive your item. Only certain purchases offer Pay After Delivery as a payment method. If its available, youll see the option on theReview Your Informationpage during checkout. There is no fee to schedule I have a problem with an eBay transaction.If your payment for an eBay item failed, please try to make the payment again. You can also log in to your PayPal account and view your payment history and status by clicking History near the top of the page. If you have a problem with something you What is proof of shipment?Proof of shipment is an online or physical documentation from a shipping company that includes the following: The date the item was shipped. The recipients address, showing at least the city and state, or city and country, or zip/postal code (or international equivalent). The address information on your What should I do if my balance is negative?When your account balance is negative, we suggest that you review your recent activity to find out why. If your account balance is negative because of insufficient funds, please resolve it by adding funds to your account as soon as possible. If you suspect unauthorized activity on your What is proof of delivery and how can I provide that to my customers?Proof of delivery is an online documentation from a shipping company that includes: The items status as delivered. The date the item was delivered. The recipients address, showing at least the city and state, or city and country, or zip/postal code (or international equivalent). The address information on
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