Why did I get API error code 10762?

We return this API error code when the Card Security Code (CSC) is rejected or denied by the card-issuing bank. This error can be caused by:

  • The CSC code has failed several times, causing the card to be declined. The CSC may be incorrect. 
  • In the request being sent to PayPal, the CSC code may contain extra or abnormal characters or spaces.

If you get this error while trying to process your credit card and all information is accurate, wait 24 hours and try again. Also:

  • Use a different card
  • Look for extra or abnormal character spaces in the CSC code; delete any you find and resubmit the transaction

See the Developer Portal for a complete list of NVP/SOAP API error codes.

More ways we can help

Resolution Center

Fix transaction and account related issues

Tax center

Get your 1099-K and other tax info here

Business Help

Get help with using any of our PayPal products

Technical Help

Find out how PayPal works for your business

Message Center

Send, receive, and view your PayPal messages