There are a few possible reasons why you may run into an error when setting up Direct Deposit automatically.

We recommend that you start by contacting your Payer so you can:

• Troubleshoot possible incorrect credentials or reset your password
• Ask your Payer for permission to make an automated switch to your Direct Deposit
• Complete setting up your account with the Payer if it isn’t already
• Unlock your account for too many failed login attempts
• Confirm how often you can switch the Direct Deposit account or change the percentage allocation

If you came across a connection error or session timeout, please refresh your browser/app and try again.

To get help finding the exact reason for getting an error, please contact us.