What is PayPal Assistant and what can it do?
PayPal Assistant is our AI-powered digital assistant that helps you get answers, take actions, and explore PayPal features — all through a natural, conversational experience.
Search & Intelligence (App – US only)
If you're using the updated PayPal app (US), you can access the AI-powered Search & Intelligence experience directly from the search icon in the app header. Whether you want to discover new products, deals, and gift cards, or get answers to your general PayPal account questions, the assistant supports you at every step of your PayPal journey.
When you start a new chat, you'll see a disclaimer: AI can make mistakes, so double-check responses. Your chat may be recorded and used by PayPal. Learn more in PayPal's Privacy Statement.
If you need help with a topic the AI can't resolve, you can still be connected to a live agent through the Message Center.
PayPal Assistant (Web & App – Message Center)
You can also reach PayPal Assistant through the Message Center:
- On the web: Go to the Message Center and click Ask the PayPal Assistant to start chatting.
- On the app: Go to the Message Center and tap Ask the PayPal Assistant to start chatting.
PayPal Assistant uses generative AI to search for answers from PayPal's Help Center, Legal Agreements, and product pages. It learns from conversations over time to improve its responses. For some topics (including credit-related products and some products supported by external partners), PayPal Assistant will only provide suggested articles from the PayPal Help Center.
If the PayPal Assistant can't answer your question, you can be transferred to a live agent. Agents are available every day between 6AM and 6PM PST.
