What do I do if I have an unauthorized payment on my PayPal Extras Mastercard, PayPal Credit Card, PayPal Credit digital line, PayPal Cashback Mastercard, Smart Connect, or eBay Extras Mastercard account?

For unauthorized payments, please contact Synchrony Bank by calling the number on the back of your card or call the phone number listed below.

You can contact Synchrony Bank customer service at:

  • PayPal Credit digital line: 844-373-4961
  • PayPal Credit Card: 844-209-7457
  • PayPal Cashback Mastercard: 855-938-3684
  • PayPal Extras Mastercard: 855-938-3694
  • eBay Extras Mastercard: 866-419-4095
  • Smart Connect: 866-571-3012

The PayPal Cashback Mastercard, PayPal Extras Mastercard, PayPal Credit digital line, Smart Connect, PayPal Credit Card, and eBay Extras Mastercard are issued by Synchrony Bank.

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