Seller Wants to issue a refund to resolve a buyer complaint

Why can I no longer issue refunds by bank?

We’ve observed that refunds sent from your linked bank have a higher than usual failure rate. Our systems select the refund payment method, which has the highest chances of success. This is done to ensure more successful refunds and lesser disputes for you to deal with. You can send a refund from your PayPal balance. We recommend maintaining some balance to issue your refunds. 

How do I add money to my account for refunds? 

You can add money to your PayPal balance to send a refund. 

If I add money to my PayPal account will the refund then automatically complete?
After you add money to your PayPal account, it usually takes a few days for it to appear in your PayPal balance. Once the money is available in your PayPal balance, you’ll have to issue the refund manually. 

Why is my account impacted but not others?
We’ve observed that refunds sent from you linked bank have a higher than usual failure rate. Our systems select the refund payment method, which has the highest chance of success. This is done to ensure more successful refunds and lesser disputes for you to deal with. You can send a refund from your PayPal balance. We recommend maintaining a balance to issue your refunds.

I need this functionality, it's going to impact my business, can it be turned back on?
We can’t turn this functionality back on for this account. Our systems are built to ensure that refunds are successful. Payment methods with high success rate will be used for funding the refund. Failed refunds lead to disputes, which will have a negative impact on your business. Refunds from a PayPal balance are instantaneous and always successful. We recommend you maintain money in your PayPal account to send faster and more successful refunds.

Here's how a seller can issue a refund to a buyer to resolve a buyer complaint:

1. Click Resolution Center.
2. Click Respond.
3. Click Accept the refund & close the dispute and click Continue.
4. Enter the Invoice Number and a note to the buyer and click Continue.
5. Confirm the refund details and then click Issue Refund.
6. The dispute will close when the refund is complete.