How do I view payments taken through PayPal Zettle?
You can view your payments and transfers on the Receipts page within your PayPal Zettle account or from the Activity page in your PayPal Account. Transfers include all the payments that we’ve cleared to your PayPal Wallet.
You can also view reports in your PayPal Zettle account for insight into business performance.
As you take payments with PayPal Zettle, your money is visible and accessible in the PayPal balance, typically within minutes. This helps improve cash flow and liquidity, allowing quick access to your money. There’s no extra cost or fee for this feature.
As PayPal Zettle no longer holds a balance, refunds are taken from your PayPal balance, and it’s impossible to set a minimum balance from PayPal Zettle.
While refunds are initiated through PayPal Zettle, the PayPal balance won't become a negative amount when refunding if you don't have enough in your PayPal balance to cover it.
It’s advisable to always maintain a PayPal balance to cover potential refunds with this in mind.
How to view your card payments in your PayPal Account:
- Log in to your PayPal Account
- Click Activity
- Locate a Zettle payment to view
- You’ll now see the transaction details
Note that here you can see a PayPal Zettle receipt ID, and a breakdown of the transaction:
- Purchase Total
- Gross Amount
- PayPal Fee
- Net Amount
- Tip / Gratuity
How to view card payments refunded via PayPal Zettle, in your PayPal Account:
- Log in to your PayPal Account
- Click Activity
- Locate a Zettle payment to view
- You’ll now see a Transaction Activity tab showing a timeline of events.
- You’ll see the refund to your customer and a separate note for a reversal of the PayPal fee.
Your refund will show as a partial refund if you have decided not to refund tips. Find out how to adjust your default tipping settings by clicking here.
Tips:
Please don’t attempt to transfer money between your PayPal Zettle and PayPal balance. We also advise you not to attempt to refund a successful transfer from PayPal Zettle to your PayPal balance. These features aren’t supported.
When the money is transferred to your PayPal balance, you can keep it in your PayPal account, use it to make purchases, or withdraw it to your bank account.
QR payments are already transferred directly into your PayPal balance and aren’t subject to any delays due to additional security verifications.
QR codes and manual card payments
QR code payments and payments made with manual card entry differ from in-person card payments as they're not collected by PayPal Zettle. They’re transferred as a batch to your PayPal account separately from your regular pay-outs. These payments are immediately added to your PayPal balance and shown as individual payments on the PayPal activity page. They don’t appear on your PayPal Zettle transfer page.
Balance
In the “Balance” column, you can see your accumulated balance at a specific period in time. After a transfer is made to PayPal, the balance is usually zero. If not, you can see how much money is still due in your PayPal Zettle account.
You can view all of the following events in chronological order, or filter specific payment types:
- Card payment
- Fee
- Transfers to PayPal
- Transaction fee cash backs
- Cash advance