Taking Chip & Tap Card Payments

Here’s how to take a card payment:

1. Add a product to your shopping cart or enter a custom amount.
2. Tap Charge.
3. Choose Card as payment method.
4. Hand the card reader or Terminal to the customer.
5. Confirm that the payment has been approved.
6. Choose to print, text, or email a receipt, or select No receipt.

Now that you know how to take your first payment, why not familiarize yourself with adding tax rates, products, or adding your staff members to PayPal Zettle...

Taking Manual Card Entry

Here’s how to take a Manual Card Entry payment:

1. Ensure that you've enabled Manual Card Entry through the following steps:
• You've taken at least one payment through chip or tap.
• You've had 3 hours lapse since the first chip or tap payment was taken.
• Enable Manual Card Entry through the PayPal Zettle App Settings. 
2. Add a product to your shopping cart or enter a custom amount.
3. Tap Charge.
4. Choose Manual Card Entry as payment method.
5. Follow the on-screen instructions.
6. Confirm that the payment has been approved.
7. Enter the customer’s email address/ cell phone number to send a digital receipt. You can also print the receipt if you’re connected to a supported printer or if your Terminal is attached to the Printer and Dock.

Tips for card payments:

• Card companies no longer require signatures to be captured for chip and tap payments in most markets (including US and European markets). To simplify checkout experiences, you no longer need to collect signatures for in-store payments.
• Payments made through PayPal Zettle are recorded as “PP*” on your customer’s bank statement. "PP*" will show next to the business name.
• If a payment is declined, ask your customer to use another card or payment method, or ask them to contact their bank for more information.
• If you want to accept a card payment remotely, for instance when making a card payment over the phone, you can use our manual card entry feature.

Taking Cash Payments

Here’s how to take a cash payment:

1. Add a product to your shopping cart or enter a custom amount.
2. Tap Charge.
3. Choose Cash as payment method.
4. Enter the amount and tap OK. 
5. Enter the customer’s email address/ cell phone number to send a digital receipt. You can also print the receipt if you’re connected to a supported printer or if your Terminal is attached to the Printer and Dock.

Good to know:

• When you accept a cash payment, you don’t pay any transaction fees
• If you’ve enabled cash as a payment method, your cash payments are recorded in your sales reports

Taking PayPal or Venmo Payments

Here’s how to take a PayPal or Venmo payment:

1. Add a product to your shopping cart or enter a custom amount.
2. Tap Charge.
3. Choose PayPal or Venmo as payment method. (If it’s your first time selecting either option, a quick tutorial will display.)
4. Tap Done.
5. Ask your customer to open their camera or respective application (PayPal or Venmo).
6. Present your QR code for them to scan.
7. Ask them to tap Confirm.

PayPal or Venmo payments allow your customers to make fast, secure purchases using their PayPal or Venmo applications. This removes the need to physically touch your card reader.

Some sellers will notice PayPal QR code payments are currently unavailable in the PayPal Zettle app. In order to continue using this feature, please do so from the PayPal app directly. You can find out more information on using PayPal QR code payments here