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How can I make a formal complaint to PayPal?

We aim to offer you excellent customer service, but we may not get it right every time. So, if you’re dissatisfied with PayPal, please let us know, and we’ll do our best to find a solution quickly and fairly.  

We’ll send you an acknowledgment of the filed complaint within 10 days of receipt. We’ll do our best to provide you with an answer or resolution to your complaint within 15 days for payment-related complaints. In exceptional circumstances, the timeframe may be extended to 35 days to allow for our investigation. If we need to extend this timeframe, we’ll notify you after 15 days and outline the research to date. For all other complaints, we will respond within one month.

Here's how to submit your complaint from a web browser:

  1. Go to the footer titled ‘Complaints’ on the PayPal website.
  2. Click Submit a complaint about PayPal.
  3. Select a reason for the complaint.
  4. Provide details about the complaint.
  5. Click Submit Complaint.
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