<section><p>If your Xoom payment fails,
that means the transfer to the recipient was complete, but your payment to us
was not successful.&nbsp;
&nbsp;
</p><p>Contact our Support team to resolve the failed
payment and regain access to your account:&nbsp;
&nbsp;
</p><ul><li>US: (877) 981-2144 (Monday – Friday, 9 AM – 7
PM ET) &nbsp;
</li><li>Canada: (866)
544-8288 (Monday – Friday, 7:00 AM - 5:00 PM PT / 10:00 AM – 8:00 PM ET)</li></ul></section>

How can I continue using Xoom if my payment failed?

Payments and Transfers/Sending Money

Payment unsuccessful, but transfer completed. Contact us to resolve and regain access to your account. US: 877-574-2085, Canada: 415-395-4248 or 866-544-8288.

How can I continue using Xoom if my payment failed? | PayPal US

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