Loading...
Loading...
Home
  • Payments and Transfers
  • Disputes and Limitations
  • My Account
  • My Wallet
  • Login & Security
  • Seller Tools

How do I open a dispute with a seller?

Contacting the seller is often the best way to solve a problem. You can find their contact details by going to your Activity and selecting the payment. They may be able to issue a refund or help with a return.

You can open a dispute within 180 days of the payment date.

Here's how to open a dispute from the web:

  1. Go to the Resolution Center and click Report a Problem.
  2. Select the payment and click Continue.
  3. Select the reason for your dispute, such as:
    • Issues with your purchase.
    • Issues with the Seller.
    • Billing errors or Issues with subscriptions.
    • Unauthorized activity in your PayPal account.
  4. Select the option that best describes the issue you're facing and click Continue.

To open a dispute on the app:

  1. Go to Recent activity and tap on the transaction you want to report.
  2. Scroll to the bottom and tap on Report a Problem.
  3. Select the type of issue you have, including any relevant details, and tap Submit.

In a dispute, you can exchange messages with the other party in your Resolution Center to try to solve the problem.

If you’re unable to settle the dispute, you can escalate it to a claim. To escalate a dispute, we often require that at least 7 days have passed since it was filed.

By escalating a dispute to a claim, you’re asking PayPal to investigate and decide the outcome. A dispute will automatically close after 20 days unless it’s been escalated. Closed disputes cannot be reopened or escalated to a claim.

Was this article helpful?

More ways we can help

Resolution Center
Fix transaction and account related issues
Community Forum
Join the discussion with PayPal customers
Tax center
Get your 1099-K and other tax info here
Business Help
Get help with using any of our PayPal products
Technical Help
Find out how PayPal works for your business
Contact Us
Contact customer service
Message Center
Send, receive, and view your PayPal messages
How are we doing?
Take our survey
Loading...

We’ll use cookies to improve and customize your experience if you continue to browse. Is it OK if we also use cookies to show you personalized ads? Learn more and manage your cookies