Protecting your data is our top priority, and we’re working 24/7 to ensure that. It’s important you familiarise yourself with a few ways you can keep yourself protected. At PayPal we know you, so any email from us will address you by your first and last name or your business name in the body of the email. We will never address you as “Dear valued customer” or “Dear buyer”. An email from PayPal won’t ask you to send sensitive information like your password, bank account, or credit card details. If information is required to confirm or maintain your account, you will be asked to visit PayPal.co.uk to login securely.
"Phishing" is an illegal attempt to "fish" for your private, sensitive data. It works by using false pretences to trick you into revealing personal or financial information such as bank account details, credit card details, and passwords etc.
One of the most common phishing scams involves sending emails/SMS that fraudulently claims to be from a well-known company (like PayPal). These often link to fake (spoof) websites where your information can be collected if you type it
Forward the entire email to email@example.com
Do not alter the subject line or forward the message as an attachment
Delete the suspicious email from your inbox
If you think someone has used your account without your permission, tell us right away and we’ll help you as much as possible. We can protect you if you report an eligible unauthorised transaction within 60 days of it appearing on your statement.
Suspicious SMSSMS SPAM (also known as smishing) can be more than just annoying – it may contain suspicious content. Many carriers will let you report SPAM by simply forwarding the message to ‘7726’ (which is the keys for SPAM on most phones). Check with your service provider to see if this service is supported.