Why is my payment on hold or unavailable?

Why are my funds on hold until I confirm my identity?

PayPal is required by law to ensure account holders’ information is up to date. This includes confirming your identity in certain circumstances, like when you access new products, services and features.

Your PayPal account has received funds sent from another PayPal customer. These funds are currently on hold. In order to release these funds, you will need to confirm your identity in your PayPal account.

To do so, you need to take the following steps:

• Step 1: Log in to your PayPal account and find a notification that asks you to confirm your identity.
• Step 2: Follow the instructions to confirm your identity. You may be asked to submit proof of identity as part of this process.

In most cases, the process should take a few minutes. Occasionally, we may need to review a customer’s documents. If we need to do this for you, the review is usually completed within 5 business days.

The funds on hold will be released to you once your identity is confirmed, and this will usually take no more than 10 minutes.

If we are unable to confirm your identity after 60 days, we will send the funds back to the sending customer and restrict your account’s ability to receive payments. This restriction will remain in place until your identity is confirmed.

Additional information regarding holds can be found in our User Agreement.