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How to use PayPal Here videos

Pairing the card reader via Bluetooth

How to connect the PayPal Here card reader with your mobile device using Bluetooth

Taking Chip and PIN payments (iPhone)

Start accepting payments using the PayPal Here reader and your iPhone

Taking Chip and PIN payments (Android phone)

How to take payments with your Android phone

Taking Chip and PIN payments (iPad)

How to take accept payments with your iPad

Taking Chip and PIN payments (Android tablet)

How to take payments with your Android tablet

Learn how to accept PayPal payments using PayPal Check-in

Let customers pay you with their PayPal app - no cards needed

Getting started

It's easy to get started with PayPal Here, all you'll need is the PayPal Here app, a mobile phone or tablet with 3G or WIFI connection (see below for device compatibility ) and the PayPal Here Chip and PIN card reader.

Sign up for PayPal Here online or simply download the free PayPal Here app and set up your account – you can order the card reader at the same time.

Please note that PayPal Here is only available for UK residents. Use of the PayPal Here card reader is subject to application approval. See full terms and conditions.

You can order your card reader online now or by tapping the menu icon in your app the menu icon > Card Readers > Order a New Reader.

Once you've purchased the reader, it should take 2-3 working days to arrive. You can return your reader free of charge within 30 days if you're not satisfied. New readers have a one year warranty period.

Terms and conditions

Ordering your card reader through the app

You can login to your account using your email address and password or you can set up a PIN and login using your mobile number.

On the Iogin screen, tap on the settings icon to select your preferred login method.

To set a PIN for mobile number login, go to your PayPal account online, then “Profile & Settings”. Then, in ‘Phone’ settings, choose ‘Update’, and you can set or change your PIN.

The PayPal Here app is available for iPhone, iPad and selected Android tablets and phones. To process transactions, your device must be connected to the internet via Wi-Fi or by mobile data.

If you are an Android user, your Android device must have Bluetooth 2.0 (or higher) and support both capturing devices and peripheral card readers via Serial Port profile (SPP).

At the moment the card reader is NOT compatible with the following Android devices.

ManufacturerModelAndroid Version
SamsungGalaxy Ace2.3.3
SamsungGalaxy Ace2.3.6
SamsungGalaxy Ace VE2.3.6
SamsungGalaxy Ace Plus2.3.6
SamsungGalaxy Y2.3.6
SamsungGalaxy Ace Advance2.3.6
SamsungGalaxy Pocket2.3.6
HTCWildfire S4.0.3
SamsungGalaxy Ace VE2.3.6
Sony EricssonXperia Arc2.3.4
Sony EricssonXperia Arc S2.3.4


PayPal Here is currently not available for Windows devices.

Please note that PayPal cannot guarantee that all PayPal Here card reader features will work with all phone models. This is because changes to settings and protocols made by phone manufacturers and mobile carriers are outside of PayPal’s control.

About the card reader

The PayPal Here Chip and PIN card reader is an easy to use, quick and secure way to process payments on the go.

To switch the card reader on, press the ON/Off (power) button located on the left-hand side of the reader, once. A solid green light indicates it’s on.

To switch the card reader off, press and hold the power button for three seconds. Once off, the card reader will not react to any key presses (except the power button).

To place the card reader on stand-by mode, first minimise the app, then press the power button once. In stand-by mode, the card reader's power consumption is very low and its Bluetooth connection is off.

To wake the card reader from sleep mode, press any key on thekeypad. The card reader will be ready to use within a few seconds.

Green triangle = Ready to use/PIN correct
Blinking red triangle = low battery
PIN lights = these light up to indicate PIN entry
Fast blinking Bluetooth light = ready to pair
Slow blinking Bluetooth light = card reader is paired to mobile device

The card reader is fitted with an internal rechargeable battery that cannot be removed or replaced.

Before using your card reader for the first time, we recommend you charge its battery for at least 3 hours. You can do this by connecting a USB cable from the micro-USB port on the side of the card reader to your computer or any USB plug adaptor.

When charging the device by connecting it with a laptop via the USB cable, make sure that the laptop is connected to a power source, otherwise the device will not charge.

Once fully charged, your reader should last up to 7 days (on standby) or up to 100 transactions.

There are 2 ways of checking the battery life of the card reader:

Step 1When the reader is connected to the app, you can check its battery by going to the app, tapping the menu icon, then Card Readers. If the battery is 20% charged or less, you will get an alert that your power is low and that you should charge the reader as soon as possible.
Step 2To test the battery level when the card reader is not connected to your mobile device, hold down the cancel button (the yellow arrow) for a few seconds. The PIN lights will indicate the battery level. The number of lights represents the remaining battery power. For example, if the battery is at 50%, 3 of the 6 PIN lights will be on.

If the card reader's triangular light is permanently red, the card reader has a low battery and should be charged as soon as possible.

When you are not taking payments, save battery by placing the app on standy.

Here’s how:

Step 1Minimise the PayPal Here app without logging out
Step 2Press the power button once (you will see the Bluetooth light go off)

When you’re ready to take payments again, open up the app then press any button on the card reader - it should reconnect within seconds.

If you are not planning to use the card reader for a while, we recommend you to turn it off. You can turn off the card reader completely by pressing the power button for 5 seconds.

To pair your PayPal Here card reader with your mobile device for the first time, follow these steps:

Step 1Go to your mobile device Settings and turn on Bluetooth. You’ll see a list of available Bluetooth devices.
Step 2Turn on the card reader. A green light will blink followed by a rapid flashing Bluetooth light. This process may take a few seconds.
Step 3Select the card reader from the list of available Bluetooth devices. A steady Bluetooth light on the card reader will indicate that it's successfully paired.
Step 4From now on, your card reader will auto-connect to the app whenever you turn it on.
Bluetooth not picking up card reader?
  • Hold down the SYNC button until the Bluetooth light is blinking quickly

  • Make sure the reader is charged by connecting the USB cable

  • Go into your Bluetooth settings and remove the card reader from your list. Then run through steps 1-4 again.

Taking payments

With PayPal Here, you can offer customers more ways to pay. Accept debit and credit cards as well as PayPal. You can also use the app to set up a product list, log cash and cheque payments, issue invoices and send instant receipts.

Please read the PayPal Here Agreement

To enter a new sale:

iPhone and Android

Step 1 Enter the total amount due, and an optional order description. Tap ADD to enter a new item. When the order is complete, insert the card reader, or tap Charge to see the other payment options.
Step 2To add items from your product list, you can swipe the number pad to the left or tap the product list icon.

To review items in your cart, tap the total amount and you will see an itemised list plus any applied tax or discounts.

iPad users only

Step 1Enter the amount per item then tap Enter. When the order is complete, tap Charge.
Step 2To add items from your product list, you can swipe the number pad to the left or tap the product list icon.
Entering an amount
Entering item from product list
Entering item from product list
Entering item from product list
Entering item from product list

To save an item to your product list, tap the menu icon, then tap Manage Items. Tap the + sign to add a new item

To add a new product from the cart screen, you can tap the edit icon then tap the + sign

You can enter the item's price and description, add an optional picture and/or an associated VAT rate

Accept Chip and PIN payments anywhere with your PayPal Here card reader and app. Make sure you've paired your card reader with your mobile device and you're ready to take payments.

Here’s how to process a Chip and PIN card payment:

Step 1Make sure the card reader is connected.
Step 2When you're happy with the total amount to be paid, firmly insert the customer's card into the bottom of the card reader.
Step 3Your customer can add a tip if you have enabled this option.
Step 4Your customer confirms the amount to pay on the mobile device screen and enters their PIN into the card reader.
Step 5Once the payment has been approved, you can send them a receipt by email or SMS.

If you are unsure whether or not a payment has gone through, tap the menu icon then tap Sales Activity. You will see a list of recent transactions, or you can tap Sales History to see older transactions.

With PayPal Here, you can use check-in to let PayPal customers pay you using only their phone. Your business details will appear automatically in the Local section of customer's PayPal app.

To accept PayPal check-in payments:

Step 1Make sure your customers have the PayPal app installed on their mobile device.
Step 2To check-in to your business, they click on the Local section of their PayPal app, where your business is listed.
Step 3Ask your customer to select your business from the listing then swipe to check-in.
Step 4In the PayPal Here app, you will see a notification on the check-in icon, tap on this to see a list of checked in customers then select your customer from the list.
Step 5When you're happy with the total amount to be paid, tap Charge.
Step 6Once the payment is complete, your customer will receive an email confirmation.

To see the status of PayPal check-in, or to disable it, tap the check-in icon on the top right of the charge screen.

Note: there is a transaction limit of £150 for payments made via PayPal check-in

This is how checked-in customers appear in your PayPal Here app.
This is how your business is listed in your customer's PayPal app when you have check-in Payments enabled.

Customers with signature-only cards can make a payment by providing their signature on the screen of your device.

Here's how to process a signature payment:

Step 1Make sure the card reader is connected.
Step 2When you're happy with the total amount to be paid, swipe the customer's card in the slot at the top of the card reader from left to right and with the magnetic strip facing away from you. (You can also tap Charge to see other payment options.) iPad users: tap Charge first.
Step 3 Your customer can add a tip if you have enabled this option in the app Settings.
Step 4Ask your customer to confirm the amount by signing their name directly on the screen with their finger.
Step 5Once the payment has been approved, you can send them a receipt by email or SMS. You can also add customer information at this point.

Note: There is a charge of 3.40% + 20p for card payments made by swiping the magnetic stripe

You can add or create new items by using the iPad’s camera to scan barcodes.

Step 1From the Charge screen, tap the Barcode icon.
Step 2Hold the barcode over the red line until it registers.
Step 3You can then use the barcode to create a new item, or add it to an existing item

PayPal Here provides an easy way to keep track of any cash or cheque payments your customers make.

Here's how to record a cash or cheque payment with your PayPal Here app:

Step 1When you're happy with the total amount to be paid, tap Charge.
Step 2Select Cash or Cheque as the payment method.
Step 3If it's a cash payment, enter the amount of cash received then select Next
Step 4Once the payment has been approved, you can send them a receipt by email or SMS. You can also add customer information at this point.

Note: PayPal does not process cash or cheque payments - the PayPal Here app only provides a facility for recording your cash or cheque payments. There is no fee for recording these types of payments. You will need to independently process any cheques with your bank.

PayPal Here lets you issue invoices straight from the app - anywhere you do business.

Here's how to issue an invoice with your PayPal Here app:

Step 1When you're happy with the total amount to be paid, tap Charge.
Step 2Select Invoice as the payment method.
Step 3Enter the customer's details.
Step 4Select the invoice's due date.
Step 5Tap Send to complete the invoice.
Step 6Your customer can settle the invoice online at www.paypal.co.uk or with the PayPal Here app.

Note: the fees applied depend on how your customer pays the invoice.

PayPal Here lets you send receipts to your customers by email or SMS for all sales, refunds and cancelled sales. If your customer has lost their receipt, you can easily reissue a receipt at any time.

Here's how to reissue a receipt:

steps 1Tap the menu icon then tap Sales Activity. Tap Sales History for a complete record of your transactions.
[iPad users] Tap the settings icon then tap Sales History.
steps 2Find the transaction you would like to reissue a receipt for and tap it.
steps 3Tap Send Receipt to send the customer a receipt by email or SMS.

You'll be shown an option to Save customer information. This information will display in your Sales history.

PayPal Here is also compatible with selected printers to enable you to print reciepts. View list of compatible printers

You can issue full or partial refunds for any card or PayPal check-in payment.

Here's how to issue a refund:

Step 1[iPhone and Android users] Tap the menu icon in the top left then tap Sales Activity. Tap Sales History for a complete record of your transactions. [iPad users only] Tap the Settings icon then tap Sales History.
Step 2Find and select the transaction you wish to refund.
Step 3Tap Refund.
Step 4Enter the refund amount, and tap Refund.
Step 5If your customer paid with a debit or credit card but the card is not present, you can process the refund without inserting the card. If they do have the card, insert it and follow the steps in the app to complete a card refund. Note that refunds are always made to the original card used.

Note: Fees apply to refund transactions where there is an additional PayPal fee.

If you plan to offer discounts on any of your products or services, PayPal Here can make the calculations automatically.

To get started, you'll need to turn on the discounts feature:

[For iPhone and Android users] Tap the menu icon then tap Settings and turn Discount ON. Now you can apply a discount to any sale.

Here's how:

Step 1 Once you have a total for the sale, tap the amount or drag down the number pad.
Step 2Tap Discount.
Step 3Enter the amount or the percentage that you would like to discount. When you're finished, tap Done.
Step 4The discount will now be reflected in the final price.You'll also be able to see the exact amount of the discount.

[iPad users only] Tap the Settings icon and turn Discount ON. Now you can apply a discount to any sale by tapping Discount on the cart details screen.

PayPal Here enables you to accept tips as a percentage or a flat amount as part of the payment process.

Here's how to get started:

Step 1 Tap the menu icon then tap Settings then Tips. iPad users tap the Settings icon then tap Tips.
Step 2To turn on tips, tap or slide your finger from OFF to ON.
Step 3You can choose to receive tips by amount or percentage.
Step 4Tap to edit any of the pre-set amounts.
Step 4When you've finished, tap Done.

Now when your customers check out, they’ll be prompted to enter a tip before completing payment. Customers can choose a pre-set tip amount or tap Other to specify their own amount. PayPal Here automatically adjusts the purchase total based on the tip amount.

You can configure PayPal Here to calculate tax on all sales.

Here's how:

Step 1Tap the menu icon then Settings. iPad users tap the Settings icon.
Step 2On the next screen, tap Tax and turn Tax ON if you wish to set tax rates and automatically calculate tax.
Step 3To set a new tax rate, tap Add New Tax Rate in iOS or the + symbol in Android.
Step 4Give your tax rate a descriptive name, e.g. VAT. If you'll be applying this rate to most sales, tap Set as Default Tax Rate.
Step 5If your tax rate will be added to each item, select Tax will be applied to each item. If the tax rate is included in the prices you charge, select Tax is included in item price.

Managing your account

Once you've successfully signed up for PayPal Here, you'll have access to business tools online and in the app. Customise your business profile to control how you want it displayed in receipts and to the public, view your daily sales or run full sales reports at the tap of a button. You can also create sub-users for your business.


Basic information about your business appears on your customer receipts and in the "Local" tab of customers' PayPal app. This means potentially thousands of PayPal customers can locate your business from their mobile device and then check-in to pay with PayPal – no cards required.

It’s important to add a business logo and to use the correct business name (i.e. not the name of the business owner)and address as these will help your customers find you in their PayPal app.

To edit the displayed information, sign in to your account online from a computer and select My Business Details. From there you can edit your business address, URL, email address and phone number. You can also add your VAT Registration Number.

Under the Returns Policy section, you have the option to customise the text that will show in your customer reciepts eg. information about your returns policy or opening hours.


You can allow multiple users to carry out sales activities on behalf of your PayPal Here account.

Here’s how:

Step 1Log in to your PayPal account online.
Step 2Go to “Profile” then “Account Settings”.
Step 3Under "Manage Users", click “Get started”.
Step 4Set the appropriate permissions for your new user.

Please note that a card reader can only be paired to one mobile device at any one time.


You can use PayPal Here to view your entire sales history on one screen.

Here's how:

Step 1Tap the menu icon, then tap Sales Activity. iPad users tap Sales History.
Step 2Tap Sales History.
Step 3You'll see a list of your sales. The icons will tell you which sales are paid, unpaid, refunded or cancelled.
Step 4Tap any transaction you want to view in full detail.
Step 5When you're finished, tap Back.

You can also generate custom sales reports to be exported or emailed to you by either logging into your account online or simply tapping on Sales Reports in your app.


Our logos and banners are a great way to let your customers know that you choose PayPal to process their payments. PayPal offers hosted banners, buttons, and payment option graphics that you can use on your homepage and in your checkout.

Below you can find payment option graphics that you can use on your homepage or on your printed material.

If you also accept PayPal on your website, visit our Logo Centre for more branded banner options.



PayPal Here is certified by Visa® and MasterCard® and complies with the highest security standards: PCI PTS S-RED 3.0, UKCC, EMV Level 1 and 2. End-to-end encryption and Chip and PIN technology is backed by our world-class risk and fraud management systems, so you and your customers can get on with doing business, knowing that all financial information is handled securely.

PayPal also delivers one of the most secure payment platforms in the world. Our dedicated team of security specialists monitor your transactions 24 hours a day, 7 days a week, identifying possible suspicious activity and helping protect you from fraudulent transactions.

If a transaction doesn’t go as planned, or you’re worried about anything at all, like fraud or phishing, it’s easy for you to report issues and get help. Contact Customer Care on 020 8080 6500 or 0800 358 9448. *


Terms and conditions

Funds

Whether it’s in person with PayPal Here, online, by invoice or from eBay, all the money goes to your central PayPal account.

Sales made using Chip and PIN or PayPal go into your PayPal account straight away. You can then transfer the funds into your bank account within 2 hours or spend it online direct from your PayPal account*.


You can transfer money from your PayPal balance to a bank account linked to your PayPal account (log in at www.paypal.co.uk to link and confirm your bank account if you have not done so already).

Step 1Tap the menu icon, then tap Sales Activity. iPad users tap Sales History.
Step 2Tap Transfer Funds.
Step 3In the 'From' field, select the PayPal balance from which you want to transfer funds.
Step 4In the 'To' field, enter the destination bank account.
Step 5Enter the amount to be transferred and tap Transfer.

Funds are transferred to your bank account normally within 2 hours*.


As a PayPal Here merchant, you may be subject to an Account Reserve, which is a pool of money set aside in your PayPal account to help ensure that you’re able to meet any liabilities that your business might incur.

We will let you know during the sign-up process whether there are any reserves on your account. We'll also send you an email with the specific details of your funds availability, and you'll be able to see these details in your account at any time.

Any reserves placed on your account will be dependent on the characteristics of your business or your account. As with all reserves, we regularly review the reserve settings on all affected PayPal Here accounts. When the reserve is no longer necessary, it will be removed.

More about funds availability

Fees

There are no monthly fees or hidden costs. Getting the card reader is a one-off purchase and delivery is free. Then you just pay 2.75% for every payment you accept with Chip and PIN cards and/or PayPal check-in*.

Delivery: Delivery of the PayPal Here card reader is free to all UK addresses.If you process large volume sales, contact our dedicated team about custom pricing for your business.

FAQs


Yes. To process transactions, you must be connected to the internet via Wi-Fi or mobile data.


Your customers won’t need a PayPal account if they want to pay with their debit or credit card, cash or cheque. If they want to use check-in to pay with PayPal, they will need a PayPal account and download the PayPal app to their mobile device.


No. There is no cancellation process. If you no longer wish to use the product, you can simply delete the app, and the device, if purchased, is yours to keep.


No, you have to be in the UK to sign up for and use PayPal Here.


Yes, as long as they have a supported card: Visa®, MasterCard® or Maestro. PayPal Here currently does not support American Express.


PayPal Here supports Chip and PIN, chip and signature, and swipe and signature.


There are two ways to check if the PIN is correct:

  • The PayPal Here app shows a message that the entered PIN is correct or incorrect

  • The triangular PIN status light on the card reader will turn green if the PIN is correct and red if it is incorrect


If you’re having trouble connecting or pairing your card reader, here are a few things you can try:

  • Wake up your card reader

    Your card reader could be idle. Wake it up by pressing any number on the card reader keypad or the power button.

  • Charge the card reader

    If the card reader won’t turn on, connect the USB cable and recharge the battery.

  • Restart the card reader

    Turn off the card reader by holding down the power button then turn it on again.

  • Restart the PayPal Here app

    Close and restart the app and then try to reconnect it to the card reader.

  • Remove the card reader

    Remove the card reader from your mobile’s list of Bluetooth-paired devices and pair it with your mobile device again

Still having problems?


If you’re still having problems, we recommend you contact Customer Care on 020 8080 6500 or 0800 358 9448 for assistance. Our team will walk you through the steps necessary to reset your card reader.


PayPal Here for iPhone and iPad supports the following receipt printers, as well as printers that are AirPrint or ePrint enabled:

  • Star TSP 654L (connect via wireless router)

  • Star SM 220-i (connect via Bluetooth)

  • Woosim WSP R240 (connect via Bluetooth)

PayPal Here for Android smartphones supports the following receipt printers:

  • Woosim WSP R240 (connect via Bluetooth)

To connect the Bluetooth printer to print receipts:

Step 1Search the Bluetooth printer in the settings of your phone or tablet.
Step 2Select the printer you want to connect.
Step 3Once connected, you then need to go into the settings of the PayPal Here App.
Step 4Select Printers and Cash Drawer, and Add Printer or Cash Drawer to select the type of printer you have. Here you will need the Name of the printer, IP address and type of receipts should be printed (Customer copy or Merchant copy).

When the reader is connected to the app, you can check its battery by going to the app, tapping the menu icon, then Card Readers. If the battery is 20% charged or less, you will get an alert that your power is low and that you should charge the reader as soon as possible.

To test the battery level when the card reader is not connected to your mobile device, hold down the cancel button (the yellow arrow) for a few seconds. The PIN lights will indicate the battery level. The number of lights represents the remaining battery power. For example, if the battery is at 50%, 3 of the 6 PIN lights will be on.

If the card reader's triangular light is permanently red, the card reader has a low battery and should be charged as soon as possible.


If your customer's card is declined:

Step 1Check to see if it's an accepted card type (Visa®, MasterCard® and Maestro®).
Step 2If not, ask your customer to try another card.
Step 3Advise your customer to contact their card issuer.

If you wish to return the PayPal Here card reader for any reason, and you purchased it from us either online, through the PayPal Here app or directly from PayPal in person, you may return it within 30 days of receipt of delivery. Make sure it’s undamaged, in good working order and in the original packaging.

Contact Customer Service on freephone 0800 358 9448 or 020 8080 6500 for instructions on how to return the item. If you purchased a PayPal Here Card Reader from anyone other than us, please see the returns policy of that retailer.

Terms and conditions

We provide the PayPal Here card reader with a 12-month warranty period. If your card reader is faulty, we’ll replace it for you free of charge.

We do not replace lost card readers, but we will be able to disable the card reader remotely. You can then order a replacement online.

If your card reader is lost or broken, please call us on 0800 358 9448 or 020 8080 6500. *


Use of the PayPal Here card reader is subject to application approval. If you purchased a PayPal Here card reader from us either online, through the PayPal Here app or directly from PayPal in person and your application was declined, contact the Customer Care team freephone 0800 358 9448 or 020 8080 6500 for instructions on how to return the item. We will issue you with a full refund once you have returned the card reader. Make sure it’s undamaged, in good working order and in the original packaging.


When you get paid with PayPal, you can be protected against buyer claims and chargebacks. So if there's ever a problem with a sale, we can help make sure that you won't lose out.

Most transactions go smoothly but if there's a problem, PayPal Seller Protection can help you. For example, if you receive an unauthorised payment or if a buyer claims that an item didn't arrive, we can protect you for the full amount – at no extra cost.

As long as a buyer pays you with PayPal, your eligible transactions are automatically protected.

More about Seller Protection eligibility

PayPal Here is certified by Visa® and MasterCard® and complies with the highest security standards: PCI PTS S-RED 3.0, UKCC, EMV Level 1 and 2. End-to-end encryption and Chip and PIN technology is backed by our world-class risk and fraud management systems, so you and your customers can get on with doing business, knowing that all financial information is handled securely.

PayPal also delivers one of the most secure payment platforms in the world. Our dedicated team of security specialists monitor your transactions 24 hours a day, 7 days a week, identifying possible suspicious activity and helping protect you from fraudulent transactions.

If a transaction doesn’t go as planned, or you’re worried about anything at all, like fraud or phishing, it’s easy for you to report issues and get help. Contact Customer Care on 020 8080 6500 or 0800 358 9448. *


Terms and conditions

A chargeback happens when a buyer asks their credit card issuer to reverse a transaction that has already cleared. This can mean that a payment you’ve received in your PayPal account could be reversed, even if you’ve already posted the goods.

PayPal will help you as much as possible if you wish to dispute a chargeback, although the final decision lies with the credit card company. However you can also get help with PayPal Seller Protection, so if there's ever a problem with a sale, we can help make sure that you won't lose out.

Contact Us


You can call us on 020 8080 6500 or 0800 358 9448 or email us at paypalhere-apps@paypal.com.

Alternatively visit the PayPal Here community forum to share your experiences with other users.

Calls to the 020 number from a BT landline may be charged at the full national call rate. Calls to the 0800 number are free from a BT landline. Calls from other networks may vary and from mobiles will cost considerably more.

Get the PayPal Here card reader

Available for £49.95