What is the difference between a dispute and a claim?
By opening a dispute, you’re asking the seller to resolve a problem with a transaction. You can communicate with each other by posting messages in the Resolution Centre until you reach an amicable solution.
If you can’t resolve a dispute, you have 20 days from the date the dispute was opened to escalate it to a claim. (Either the buyer or the seller can escalate the dispute.)
By escalating, you’re choosing not to communicate any further with the other person and asking PayPal to investigate the case and decide the outcome.
Please see our dedicated webpage on Disputes and Claims.