One result of the UK leaving the European Union (‘Brexit’) is that the UK General Data Protection Regulation requires us to name a local UK representative. This representative will act on behalf of the data controller. The UK’s privacy supervisory authority may also contact them regarding compliance with regulations. Our regulators require this because PayPal does not yet have an establishment in the UK.

To contact the Local Representative, you can write to them at the address provided in Section 18 of the Privacy Statement. This is a different entity from a law firm of a similar name. This service limits its role to matters of compliance with UK GDPR. If your inquiry does not relate to a GDPR concern, they won’t engage with you. For example, the Local Representative can’t help with matters like difficulty with account access or complaints about dispute outcomes.

Once the local representative receives your letter, and if your complaint is relevant, they’ll send it to PayPal. We will first need to authenticate you as our customer.

We advise you to contact us directly using the below options instead, so we can quickly address your concerns:

To exercise your rights of access to your data, please log in, click Settings, select the ‘Data and Privacy’ menu, and scroll down to ‘Download your data’.

To correct your data, please log in, click Settings, select the ‘Data and Privacy’ menu, and scroll down to ‘Correct your data’.

To manage your privacy settings, please log in, click Settings, select the ‘Data and Privacy’ menu, and scroll down to ‘Correct your data’.

To exercise your right to data erasure, please log in, click Settings, select the ‘Data and Privacy’ menu, and scroll down to Delete your data/ close account Please be aware we cannot erase your data until your account has been closed for the statutory data retention period of 10 years.

For other matters concerning privacy, including reading the Privacy Statement. Please log in to your account and click Privacy near the bottom of the page. The ‘Privacy Hub’ will show all your available options.

For other privacy matters where you’re unable to log in to your account. Please go to PayPal’s homepage and click Privacy near the bottom of the page. On the Privacy Hub, scroll down and select ‘Ask questions about privacy’. From the next screen, select ‘I can’t log in or I don’t have an account’ on the left. Enter your contact information and message, and we’ll get back to you.

For nonprivacy matters, including your account access, or dispute or claim outcomes. Please log in to your account and click Contact us near the bottom of the page. You’ll see the various options to contact us.

If you can access your PayPal account, we’ll ask you to authenticate by logging in. We’ll then address your question or complaint with replies to your PayPal ‘Message Centre’.

If you can’t access your PayPal account, we’ll ask you to provide proof of your identity. Once we’ve identified you, we’ll then reply to you by encrypted email. This method requires you to download an encryption key, from a third-party service provider, to open our secure messages to you.

We’ve described above the best ways for you to communicate with PayPal. You may contact the local representative if that’s what you prefer.