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How do I contact PayPal Customer Service?

Message Centre

You can message us at any time. Just log in to PayPal, go to your  Message Center  and choose “New Message."

To message us on the PayPal app: 

  1. Tap your Profile Photo
  2. Tap Message Centre
  3. Choose  New.

Social Media

To contact us on Facebook, go to facebook.com/PayPal

To contact us on Twitter, go to @AskPayPal

Contact Us

To contact us on the website: 

  1. Go to  our  Contact Us  page. 
  2. Choose the issue that most closely matches your reason for contacting us. 
  3. If the information you're shown doesn't answer your question, scroll down.
  4. Depending on the issue and  whether or not  you're logged in, you'll see an option to message us, call us, use the PayPal chatbot, or  ask the community.

To contact us on the PayPal app: 

  1. Tap your profile photo. 
  2. Choose  Help
  3. Choose the issue that most closely matches your reason for contacting us. 
  4. If the information you're shown doesn't answer your question, scroll down. Depending on the issue, you'll see an option to message us, call us, use the PayPal chatbot, or ask the community.
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Get your 1099-K and other tax information here
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Contact
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