We know money holds can be inconvenient. But we use them to help ensure secure transactions between PayPal merchants and customers.
You’re a first-time or occasional seller.
When you’re new to PayPal or haven’t sold using PayPal in a while, it takes time to build a track record of sales.
You have some customer complaints.
If customers file for a refund, dispute, or chargeback, it can delay the availability of your funds.
Your selling activity appears unusual.
This could include a recent spike in sales or a change in your average selling price, or type of item being sold.
You’re pre-selling goods or services.
You may be collecting money for items before they’re available – such as tickets, gift cards, consumer electronics, and travel packages.
You can also read our User Agreement for more information on other holds and reserves we may place on your account.
Be clear about what customers are receiving.
The more detailed product information you provide to customers, the less likely they will initiate a dispute or chargeback.
Discover Best Practices
Respond to your customers in good time.
Responding to your customers quickly and in a helpful manner can prevent small issues from becoming big problems.
Add tracking details to your order.
You can also use Royal Mail to post your items and we’ll automatically add tracking details to your Activity page. This allows us to verify when your item was received and lift your hold 1-2 days later.
Respond to action items quickly.
We’ll always tell you what’s going on with your money. If a transaction has been placed on hold, we’ll ask you to take action by email or account notification if required.
To release your hold, we’ll ask that you provide the following details.
(e.g., clothes or electronics)
Service or virtual product
(e.g., e-ticket or piano lessons)
Add the tracking number provided by one of our supported carriers1 in the transaction activity page.
Update the status of your service or virtual product sale in the transaction activity page
(e.g., delivered or pending delivery).
1-2 days after PayPal verification of product delivery
Up to 7 days after PayPal verification