Why am I being asked to accept or refuse a PayPal payment I received?

There are several reasons why we may ask you to accept or refuse a payment that was sent to you. Here are the most common reasons.

You’ve received a payment in a currency you do not hold. The payment will show as Unclaimed. If you ‘Accept’ the payment you’ll be given 3 options:

  • Accept the payment and convert it to your primary balance currency (usually British pounds)
  • Accept the payment and open a secondary balance in that currency
  • Deny the payment and return it to the sender

You’ve received a payment but you don’t have a bank account or card linked to your account. Once one payment is accepted, all future payments will automatically be accepted

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