How do I report unauthorised PayPal account activity?

If you notice a transaction that you didn’t authorise, let us know right away:

  1. Go to Resolution Centre.
  2. Click Dispute a Transaction.
  3. Select Unauthorised transaction and click Continue.
  4. Follow the steps to report the transaction.

Remember, you’re protected against unauthorised transactions sent from your account.

Be sure to check your pre-approved billing agreement payments. This charge could be from a service you signed up for in the past.

Here's how to check and cancel your pre-approved billing agreements.

  1. Go to SettingsIcon Settings.
  2. Click Payments.
  3. Click Manage pre-approved payments.
  4. Select the merchant's name or email address.
  5. Click Cancel.