How do I issue a refund for a PayPal dispute?

To issue a full refund:

  1. Go to Resolution Centre.
  2. Click Open Cases.
  3. Click to search by Case ID or Transaction ID.
  4. Click Issue a full refund on the case details page.

You can issue a refund within 180 days of receiving a payment. Issuing a full refund automatically closes a dispute.

The case must be in the dispute phase or waiting for the seller's response to complete this action. If it's under review, you must contact PayPal to take this action.

If your PayPal account balance does not have enough money in it, the entire refund will be issued from the primary bank account linked to your PayPal account. 

To offer a partial refund:  

  1. Go to Resolution Centre.
  2. Click Open Cases.
  3. Click to search by Case ID or Transaction ID.
  4. Select the Case or Transaction and click to Offer a partial refund on the case details page.
  5. Enter the amount you want to offer and click Calculate to figure out the net refund amount and fee refund.
  6. Click Offer refund


Note: You can refund the entire amount of a transaction or portions of it. The default refund period is 180 days from the transaction date.

If you refund a payment for goods or services, there are no fees to issue the refund, but the fees you originally paid as the seller are not returned to you. The amount of the refunded payment will be deducted from your PayPal account.

You can also make a full or partial refund after 180 days following the date of the original payment. You can use the Send Money feature of your account to refund someone more than 180 days after the date of the original payment.

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