Increased competition, changing environmental and economic conditions mean it’s now more important than ever for businesses to meet evolving consumer expectations. PayPal’s Think Forward series puts a spotlight on how some of the world’s biggest brands are leading the way. Get inspired and discover actionable insights in these though-provoking reports.
With 78% of consumers saying they'll be more loyal to companies that help them through a difficult time,1 now’s the time to focus on developing true loyalty among your customer base.
Read how leading brands including Microsoft and H&M demonstrate empathy towards their customers.
Meet the brands that dare to be different.
See why empathy and purpose matter to customers now more than ever before.
Empowering consumer with savings, support and skills is a key differentiator in uncertain times.
Find out how we can help you tap into PayPal's enterprise solutions and meet the expectations of consumers of the future.
If you accept cookies, we'll use them to improve and customise your experience and enable our partners to show you personalised PayPal ads when you visit other sites. Manage cookies and learn more