Whether you use PayPal to buy or sell, we help keep you and your payments safe. With data encryption, real-time transaction monitoring and buyer and seller protection policies, PayPal’s a safe way to pay and get paid.
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If you receive the wrong thing or nothing at all, we can reimburse you for the full payment amount, including shipping, on eligible transactions.*
If you received an unauthorised payment or a claim an item wasn’t received on an eligible sale, you can keep the full amount.*
TLS and HTTPS connections, key pinning on mobile apps and PCI compliance keep payments safer.
We monitor transactions 24/7 so, if we notice something out of the ordinary, we’ll ask you to confirm it’s you logging in or making the purchase. We also follow up every purchase and sale with an email.
If you see a transaction you didn’t authorise, open the details and click Report a problem > I need to report unauthorised activity, or call us immediately.
Review your recent transaction activity and account settings to see if any further charges or changes were made, and report those too.
You can do this in your account settings under Security. Or, if you can’t log in to your account, click Log In > Having trouble logging in? to reset it.
If we suspect a problem with a sale you’ve made, we’ll let you know right away and ask you to delay shipping. This gives us time to investigate and ensure your business avoids unnecessary losses.