You deserve a fair play.

When you get paid with PayPal, worry no more if you’re sent an unauthorized payment or a buyer claims they didn’t receive their item. Our Seller Protection policy automatically applies to your eligible transactions and safeguards you on the full amount of the payment. You don’t need to apply for it separately.

When you get paid with PayPal, worry no more if you’re sent an unauthorized payment or a buyer claims they didn’t receive their item. Our Seller Protection policy automatically applies to your eligible transactions and safeguards you on the full amount of the payment. You don’t need to apply for it separately.

Sign Up for PayPal
1

If a buyer files a claim, chargeback or payment reversal, we’ll place a temporary hold on the funds.

2

We’ll ask you via account notification or email to provide information such as proof of shipment or proof of delivery.

3

We’ll review your information. If your transaction is eligible, we’ll remove the temporary hold and you’ll receive the money.

Protection for transaction problems

Your eligible transactions are safeguarded with Seller Protection when your buyer raises claims, chargebacks or reversals for the following problems:

  • Unauthorized transaction: Buyer claims that they did not authorize the purchase, they did not make the purchase, or they were victims of identity or credit card theft.
  • Item not received: Buyer claims to have never received the goods they purchased.
Note: Claims or chargebacks for items significantly different from your description are not eligible for Seller Protection.

What’s covered?

  • The item sold must be a physical, tangible good that can be shipped.
  • You receive the full amount through a single payment via PayPal from a buyer’s PayPal account. Direct card payments are not eligible.
  • You post the item to the shipping address on the “Transaction Details” page.
  • You post the item through a shipping/courier service and can provide Proof of Shipment or Proof of Delivery (where applicable).

Ship it right

We recommend using a shipping or courier service that supports tracking online in order that you can provide documents needed for Seller Protection when requested:
  • Protection for “unauthorized transaction” – you need to provide Proof of Shipment.
  • Protection for “item not received” - for items less than $750 USD (or equivalent in other currencies), you need to provide Proof of Shipment; for items of $750 USD or more (or equivalent in other currencies), Proof of Delivery.

PayPal logistics partners

Choose PayPal logistics partners to meet the postage requirements for PayPal Seller Protection and enjoy up to 78% off exclusive discounts on TNT, DHL, FedEx, UPS and Aramex shipping service.

“Seller Protection has reimbursed our losses from many transactions.”

–Richard Wei, founder of Laudtec, and Ju Ronggan, an eBay seller

Frequently asked questions

How do I know if my transaction is eligible for Seller Protection?

The transaction must be marked by PayPal as eligible or partially eligible for PayPal Seller Protection on your Account “Transaction Details” page.

If it is marked “eligible”, protection for both “unauthorized transaction” and “item not received” will apply.

eligible

If it is marked “partially eligible”, protection for only “item not received” will apply.

partially eligible

What items or transactions are not eligible for PayPal Seller Protection?

  • Vehicles, including motorcyles, caravans, aircrafts and boats.
  • Claims or chargebacks for Significantly Not as Described.
  • Items that you deliver in person, including at a point of sale.
  • Intangible items, including Digital Goods, travel tickets, gift vouchers and services.
  • Items that are sent after PayPal has advised the Seller not to release the item PayPal.
  • Items that are not shipped to the recipient address as stated in the “Transaction Details” page.
See User Agreement for full terms

What is “Proof of Shipment”?

“Proof of Shipment” means online or physical documentation from a shipping company that includes all of the following:
  1. Status of “shipped” (or equivalent) and the date of postage;
  2. The recipient’s name and address must match those shown on the “Transaction Details” page;
  3. The sender’s name and address must match the Seller’s name and address;
  4. Online tracking information showing status of shipment.

What is “Proof of Delivery”?

“Proof of Delivery (for tangible items)” means online or physical documentation from a shipping company that includes (or where the shipping company warrants that they have obtained) all of the following:
  1. A status of “delivered” (or equivalent) and the date of delivery;
  2. The recipient’s name and address must match those shown on the “Transaction Details” page;
  3. Online documentation that can be viewed at the shipping company’s website and indicates that the item was signed for on delivery.