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Help > Claims and Limitations/Buyer and Seller Protection > What is a chargeback, and why did I get one?

What is a chargeback, and why did I get one?

  
Chargebacks happen when your customer disagrees with a credit card charge and asks the credit card provider for a refund.
 
Customers initiate chargebacks for a variety of reasons:
  • An item is different from its description or is defective.
  • An item hasn’t been received.
  • A credit card charge isn’t recognised.
  • A payment is processed multiple times.
  • A payment is unauthorised.
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