Help > Claims and Limitations/Buyer and Seller Protection > What is a chargeback, and why did I get one?
What is a chargeback, and why did I get one?
Chargebacks happen when your customer disagrees with a credit card charge and asks the credit card provider for a refund.
Customers initiate chargebacks for a variety of reasons:
An item is different from its description or is defective.
An item hasn’t been received.
A credit card charge isn’t recognised.
A payment is processed multiple times.
A payment is unauthorised.
You can learn how to avoid disputes and chargebacks on our website.
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What is a chargeback fee? PayPal charges a fee to the seller when a buyer files a chargeback with his or her credit card issuer. If you and your buyer resolve a dispute through PayPal's Dispute Resolution, you could be protected against any chargeback the buyer later files for that transaction.I do not have a PayPal account and wish to cancel a chargeback for an eBay item. How do I cancel a chargeback? To cancel a chargeback , you need to sign up for a PayPal account. Go to the PayPal homepage.. Click the}My payment is on hold due to an open dispute, claim or chargeback. Why? When a dispute, claim or chargeback is open, the funds are held in the seller's account and are not available for use. They cannot be withdrawn and will be considered "disputed" until the dispute, claim or chargeback is resolved. This ensures the funds are available if a refund is needed.I have an issue with my transaction. Where can I view the status of this issue? The Resolution Centre is where buyers and sellers resolve issues. You can check on things like an issue status or limited account access, and you can manage disputes, chargebacks and appeals.Can I view the status of a transaction dispute? Yes. The Resolution Centre is where you can track the progress of disputes, chargebacks , appeals and limited account access. Here's how to check the status of a transaction dispute: Log in to your PayPal account.What are some reasons why my payment would be held? New sellers or sellers who have limited selling activity - until they build up a history of successful transactions Merchants selling in higher-risk categories like electronics or tickets, where we see higher levels of chargebacks and disputes Sellers who have performance issues, or a high rate of buyer dissatisfaction or disputesHow does PayPal Seller Protection work? If a buyer files a claim, chargeback or reversal against you, PayPal will place a temporary hold on the funds in your PayPal account. This is done to ensure that you are aware of this and there are sufficient funds available to cover the full amount of the claim, chargeback or reversal. You should log in to your PayPal account and submit the necessary documents via the Resolution Centre.Why is my PayPal account balance negative? If a transaction is reversed for any reason – and there is no Seller Protection Policy for that transaction – the seller must reimburse PayPal for the amount of the reversed transaction, plus any associated fees incurred by PayPal. PayPal sellers are not automatically protected against transaction reversals, such as chargebacks .How do I send a partial refund? Note : To make sure the buyer isn’t credited twice for the same transaction you cannot refund a payment that has a credit card chargeback associated with it.What is Seller Protection? PayPal Seller Protection is a form of protection that we provide for sellers with a PayPal account. It is available for eligible payments made through eBay and outside of eBay which involve buyers purchasing through PayPal accounts in any country. If your buyer files a reversal, claim or chargeback against you due to unauthorised transactionsWhat kinds of transactions are not eligible for PayPal Seller Protection? Here are some examples for your reference: Claims or chargebacks for items which are significantly not as described. Items that you deliver in person, including at a physical store.Why is my account limited (Seller)? Another reason why your account could be limited is seller performance indicating your account is high risk. For example, receiving an unusually high number of claims and chargebacks from your buyers is an indication of poor seller performance. If you start selling an entirely new type of product, such as a higher-cost item like jewelry, or if your typical sales volume increases rapidly, your account may be limited while we do a review.What is Preselling? Some heightened risks include: High likelihood of negative customer experiences from chargebacks , refunds, or fraud. Non-compliance with our Anti-Money Laundering Policy.
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