All in one safer place.
Link your credit or debit card details to your PayPal account only once. We'll keep them more secure and you don't have to share your payment details whenever you shop. We help protect buyers, sellers and businesses, so regardless of whether you buy or sell, you know we've got your back.
Buyer Protection
If an eligible item that you’ve purchased online, on eBay or otherwise, doesn’t arrive or doesn’t match the seller’s description, we’ll reimburse you for the full amount of the item plus shipping costs, as long as the eligibility requirements are met.
Examples
You bought a book but got a DVD, you bought a new item but got something that was used, you purchased 3 items but only got 2, the item was damaged during shipping, the item is missing major parts (that the seller didn’t disclose), or you purchased an authentic brand but got a fake item instead. Tell us.
Guidelines
Open a dispute within 45 days of purchase. If you fail to do so, or if your account is not in good standing, you are most likely not covered.
Items Not Covered
Intangible items like digital goods or services, real estate, motorised vehicles (of any kind), custom made items, travel tickets, industrial machinery (for manufacturing), prepaid cards, or items that violate our policies or eBay’s policies, anything you buy in person, or money transfers to friends or family.
Account Protection
You’re not liable for unauthorised purchases made from your account if you report an eligible incident within 60 days.
Refunds
If an order doesn’t arrive or match the description, we’ll reimburse the full cost of eligible purchases and paid shipping costs.
Responsive Support
We're here to help. Get full support with suspicious activity, identity theft, or phishing. Report your suspicions to us directly.
Seller Protection
We protect you against eligible costs incurred from claims, chargebacks and reversals for unauthorised transactions and Items Not Received by the buyer. We will pay you the full amount of the eligible payment and waive the Chargeback fee if applicable.
Protected Sales
Seller Protection covers tangible items that are sold and shipped (eligibility criteria apply). To ensure you’re protected, ship to the address the buyer specifies during checkout. Be upfront about all the details of the item, specifically defects, use and abnormalities. Also disclose an accurate delivery time estimate. This is available for eligible payments via eBay and outside of eBay from PayPal account holding buyers in any country.
Proof of Shipment
An online or physical documentation from a shipping company that include the status of “shipped” (or equivalent) with tracking information and the date of postage. The recipient’s name and address must match those shown on the “Transaction Details” page. The sender’s name and address must match the Seller’s name and address and online tracking information showing status of shipment.
Proof of Delivery
Documentation stating the status and the date of delivery. The recipient’s name and address must match those on PayPal’s Transaction Details page. Online tracking information can be viewed at the shipping company’s website and can indicate whether the item was signed for on delivery.
More about eligibilityItems Not Covered
Items that don't match your description, intangible items like services or digital goods, automobiles, items that have been shipped after PayPal has advised not to ship the item, items that violate our policies (things which are generally prohibited by law anyway). Certain types of transactions or situations are also omitted from Seller Protection. These include transactions made through email, items delivered in person or postage that can't be tracked.
Reassuring Buyers
Become a verified seller to give buyers additional peace-of-mind and attract more customers.
Resolution Support
We provide full support to help resolve any buyer disputes or fraudulent payments.
Who you are is how you pay
Our greatest safeguard is you. We protect your login information and let you pay without exposing your card numbers. If you forget your login, you can use your privacy questions to get back into your account. If you forget those, contact us and we'll help you recover them.
Chargebacks
A chargeback is when a buyer asks their credit card issuer to reverse a payment that has already cleared. We're here to help and will help guide you through the process to resolve a case be it related to an unauthorised transaction or a buyer who didn't receive their item.
We never close
We monitor every transaction, 24 hours 7 days a week to prevent against fraud, email phishing and identity theft. Every transaction is heavily guarded behind our next-level encryption.
If something seems suspicious, our dedicated team of security specialists is around to help protect you from fraudulent transactions.
Remember, we will never ask you for any sensitive information in an email.
World class security
No matter where you shop, security is always our top priority.
So buy with peace of mind from 193 different markets across the globe. The world is yours.