Great customer service creates a better business!

A higher transaction volume may also mean more customer complaints. So handling customer complaints is a big challenge for merchants. Every seller seeks the most efficient and convenient way to tackle this issue. PayPal always sees serving and supporting the development of small and medium-sized companies as an important goal. We hope to provide help to solve this problem and support small and medium-sized companies through today's live-streamed class. Today, we will share our PayPal Dispute Resolution API, a helpful tool to speed up dispute processing for all cross-border e-commerce merchants.

In this live stream, you will learn about:

  1. How PayPal helps customers to find suitable dispute settlement solutions
  2. The PayPal Dispute Center and the Automatic Dispute Settlement Solution
  3. Demonstration and Results of the Automatic Dispute Settlement Solution

Oris Xie

  • Oris is a PayPal Product Integration Manager with more than 10 years of experience in researching products and solutions, and an expert in the development frameworks of mainstream JAVA and HTML.
  • He is good at identifying customer needs and implementing products, and has his own insights into website conversion rates.
  • He is mainly responsible for integrating new products and improving the conversion rate for the Top 20 merchants in China.

Ben Li

  • Ben is a PayPal Product Integration Manager with more than 10 years of experience in designing and optimizing financial system infrastructures. His specific expertise is in mainstream e-commerce infrastructure design and optimization.
  • He has his own view on many aspects of e-commerce website performance optimization and data analysis
  • He is mainly responsible for integrating new products and optimizing the conversion rate for PayPal's Top 20 merchants in China