Add @mail.paypal.com to your Safe Senders List

To ensure that PayPal emails are delivered to your inbox, please add us to your safe senders list by following the step-by-step instructions below:

Aliyun Email Account

  1. Log in and click "Settings" at the upper right-hand corner of the page. Click on the "Anti-SPAM" and select "Blacklist".
  2. Click on "Whitelist" and enter @mail.paypal.com
  3. Click on the check box to ensure the email address is added succesfully.

Gmail Email Account

  1. In the search bar at the top of the page, click the downward arrow for more options.
  2. In the "From" field, enter @mail.paypal.com
  3. Click "Create filter with this search" at the bottom of this dropdown window.
  4. Choose "Never send it to Spam".
  5. Click "Create filter".

Moving PayPal emails to your Primary Inbox:

  1. Go to Promotions tab and open an email from PayPal.
    • Click "Labels" at the menu bar.
    • Untick the checkbox beside the word Promotions in the dropdown menu then click "Apply".
  2. Alternatively, go to Promotions tab. Left-click and hold on a PayPal email.
    • Drag it from Promotions tab to Primary tab.
    • Release the mouse to drop the email into the newly selected tab.
    • Once dropped, Gmail displays a pop-up box asking if you want to make this change permanent.
    • Click "Yes" to ensure that all emails from the same “From” address will appear in the Primary tab going forward.

NetEase Email Account (163, 126 ...)

  1. Log in and click "Settings" at the upper right-hand corner of the page.
    • Click "Preventing junk email/ safe and blocked senders".
    • Under "Safe senders" section, click "Sender or domain to mark as safe", enter @mail.paypal.com in the pop-up window and click "Confirm".
  2. Alternatively, you can log in and type "PayPal" in the Search Box.
    • Open an email from PayPal and click "Trusted" on the menu bar.
    • Tick the checkbox beside “Sender or domain to mark as safe”, then click “Confirm” in the pop-up window.

Outlook (Windows Live Hotmail) Email Account

  1. Log in and click the "Settings" icon at the upper right-hand corner of the page. Choose "More Mail Settings" option.
  2. Under "Preventing junk email" section, click "Domain to mark as safe".
  3. Click "Safe senders".
  4. In the "Sender or domain to mark as safe" field, enter @mail.paypal.com and click "Add to list".

QQ Email Account

  1. Log in and click "Settings" at the top of the page.
    • Under "Preventing Junk Email" section, click "Domain to mark as safe".
    • In the "Domain to mark as safe" field, enter @mail.paypal.com, click "Add to List".
  2. Alternatively, you can log in to your mailbox and type "PayPal" in the Search Box.
    • Open an email from PayPal.
    • Tick the checkbox beside the PayPal email - Click “This is not a Junk mail” on the menu bar then click “Confirm” on the pop-up window.

Sina Email Account

  1. Log in and click "Settings" icons at the upper right-hand corner of the page. Click "More Settings".
  2. Click "Preventing junk email" tab.
  3. Under "Safe senders" section, click "Sender or domain to mark as safe".
  4. In the "Sender or domain to mark as safe" field, enter @mail.paypal.com and click "Add to list".

Sohu Email Account

  1. Log in and click "Options" at the top of the page.
  2. Under the "Filter" section, click "Safe senders".
  3. In the "Sender or domain to mark as safe" field, enter @mail.paypal.com and click "Confirm".

Yahoo Email Account

  1. Log in and click the "Settings" icon at the upper right-hand corner of the page. Click "Settings".
  2. Under "Filters" section, click "Add".
  3. In the "Sender" field, enter @mail.paypal.com under "Then deliver the email to the following folder" field, choose "Inbox" and click "Save".

Other Email Account

  1. Click "Options".
  2. Click "Safe senders".
  3. Add the Sender's email address to the safe senders list and click "Confirm".