FOR YOU
Get StartedHow to use PayPal
Send and Receive MoneyEasy ways to send and receive money
Check Out FasterA faster and safer way to buy online
Save MoneyAuto-applied discount codes with Honey
PayPal Rewards CardA $0 annual fee credit card that earns uncapped reward points
PayPal Pay in 4Buy now, pay later with PayPal with no interest and no late fees
Where to Shop
Refunds & Returns
Fees
Security & Protection
FOR YOUR BUSINESS
Small-to-Medium Business
Introduction
Getting Started
Accept Payments
Make Payments
Manage Risk
Accelerate Growth
Streamline Operations
Enterprise
Introduction
Marketplaces & Partners
Platform & Solutions
Accept Payments
Make Payments
Manage Risk
Accelerate Growth
Streamline Operations
RESOURCES
Pricing
Business Resource Centre
Charity
PayPal Newsroom
eGovernment
PayPal Pay in 4
SET-UP
Set-up for YouSet up and manage your PayPal account
Explore IntegrationsFind a solution that works with PayPal
Set-up for Your BusinessSet up your website or shopping cart
For DevelopersExplore PayPal’s APIs and SDKs
HELP
Refunds & ReturnsGet help with a purchase
Fees for BusinessSimple, transparent pricing
Security for YouKeep your money more secure
Fees for YouCurrency conversions and fees
Security for BusinessStay protected against fraud
Help CentreFind answers to FAQs or contact us
Reset Your Password
Verify Your Information
Target Market Determinations

PayPal Rewards Card

A $0 annual fee credit card that earns uncapped reward points you can spend at over 750,000 eligible PayPal businesses!

Using your card
Important information
FAQs
Contact us

Managing your account
Issues and Complaints
Managing your rewards

We are not currently accepting new applications for the PayPal Rewards Card. Any inflight applications will continue to be processed. Existing cardholders can continue to enjoy the benefits of the PayPal Rewards Card.

Managing your account

How do I contact the PayPal Rewards Card Team?

How do I contact the PayPal Rewards Card Team if I am overseas and cannot see the ‘PayPal Rewards Card’ tile in my PayPal account?

What do I do if I can’t see my PayPal Rewards Card in my PayPal wallet?

What do I do if I can’t see my PayPal Rewards Card in my PayPal account?

How do I update my contact and/or demographic details?

How do I update my mailing or residential address?

Does my card have payWave?

How can I withdraw cash from my PayPal Rewards Card?

Will I get charged interest?

Can I request that I no longer receive communications electronically?

Additional Cardholders

Can I add an Additional Cardholder?

What does an Additional Cardholder have to do before using the card in-store?

What does an Additional Cardholder have to do before using the card for PayPal purchases?

How can an Additional Cardholder access their PayPal Rewards Card online account?

How can an Additional Cardholder contact the PayPal Rewards Card Team?

My nominated Additional Cardholder has not received any emails regarding their PayPal Rewards Card.

Does an Additional Cardholder need to have a PayPal account?

How can an Additional Cardholder access their account details and transaction history?

What should an Additional Cardholder do if their physical card is lost or stolen?

Lost, Stolen or Expired Card

What should I do if my physical card is lost or stolen?

What should I do if I lose my physical card and then receive a replacement card?

What should I do if I receive a renewal card when my original PayPal Rewards Card expired?

Can I continue to use my physical card if I remove the digital equivalent in my PayPal wallet?

Who do I contact if I am having issues with my PayPal wallet?

Deceased Estates

What happens when someone who holds a PayPal Rewards Card passes away?

What happens once you notify us?

Who can access the deceased customer’s account details?

How can I get information on payments to or from the deceased customer’s account?

What documents are needed to finalise the Estate?

What happens after the required documentation is sent?

Will I be responsible for the deceased customer’s debt?

Are there forms that need to be completed to process the Estate?

Letter of Authority and Power of Attorney

How do I apply for a Letter of Authority or Power of Attorney?

What happens when someone who holds a PayPal Rewards Card requires or has a Letter of Authority or Power of Attorney?

Who can access the customer’s account details?

What documents are needed to finalise the application for Power of Attorney or Letter of Authority?

Hardship

How can the PayPal Rewards Card team support me with financial hardship?

Your online account

How do I activate my card?

What are my options to manage my PayPal Rewards Card account?

How do I access my PayPal Rewards Card account online?

What if I’ve forgotten my PayPal password? How do I reset my password?

I am having issues with the One Time PIN as I have a new mobile number?

How do I securely submit a document to the PayPal Rewards Card Team?

Payments

How can I pay my PayPal Rewards Card bill?

How can I pay bills with my PayPal Rewards Card?

What is Direct Debit Auto Pay?

How do you calculate my minimum monthly repayment?

Where can I find the BPAY details to pay my PayPal Rewards Card?

What do I need to know about my available credit limit?

How do I pay bills with my card?

What is my interest free period?

Can I request to change my credit limit?

How do I close my account?

Security

How does the PayPal Rewards Card Team protect my PayPal Rewards Card account?

How does the PayPal Rewards Card Team protect my financial data?

What if I notice a suspicious transaction?

Balance Transfers

How does a Balance Transfer work?

How does a Balance Transfer affect the interest charged on my account?

What interest will be charged on any outstanding balance post the expiry of the Balance Transfer offer?

What is the amount I can request for a Balance Transfer?

How can I apply for a Balance Transfer?

How can I get the most out of my Balance Transfer?

What are the benefits of closing my other credit card(s) and loans after a Balance Transfer?

If I have Balance Transfers at different rates, which one does my credit card payments get applied to first?

What is a Balance Transfer fee and how is it calculated?

What debts can be included in a Balance Transfer?

What debts cannot be included in a Balance Transfer?

How much can I transfer as part of a Balance Transfer?

What happens if the total amount of the balances I want to transfer are more than my Credit Limit?

Do Balance Transfers earn Rewards Points?

How long will a Balance Transfer take to process?

How will my Balance Transfer affect my interest free days?

Fixed Payment Options (Instalment Plans)

What is a Fixed Payment Option (Instalment Plan)?

Is the Fixed Payment Option (Instalment Plan) amount part of my existing Credit Limit?

Can I have more than one Fixed Payment Option (Instalment Plan)?

Is there a Fixed Payment Option (Instalment Plan) fee?

How do I apply for a Fixed Payment Option (Instalment Plan)?

How do I make the monthly instalment repayment?

How does it appear on my statement?

When will I be charged my first monthly instalment?

What happens if I miss paying the initial interest charge or Monthly Instalment payment by the Payment Due Date?

Can I pay more than my Monthly Instalment?

Can I change the term of my Fixed Payment Option (Instalment Plan)?

Can I pay off my Fixed Payment Option (Instalment Plan) anytime?

Can I cancel my Fixed Payment Option (FPO, or Instalment Plan) anytime?

Does a Fixed Payment Option (Instalment Plan) earn Reward Points?

The Fixed Payment Option (Instalment Plan) is subject to eligibility criteria.

What is the difference between a PayPal Rewards Card Instalment Plan and PayPal Pay in 4?

Concierge Services

What types of requests can Concierge Services help with?

How can I contact Concierge Services?

What goods and services cannot be requested with Concierge Services?

Can I return tickets purchased via Concierge Services?

Does it cost me anything to use Concierge Services?

How do I pay for the booking or purchase made via Concierge Services?

Are any purchases I make using Concierge Services insured?

What should I do if my purchase made via Concierge Services has not been delivered?

What should I do if the purchase made via Concierge Services has been incorrectly charged?

Statements

How can I access my statement?

How will you send my statement to me?

How do I read my statement?

How do I update my Personal Details?

Travel Tips

What are some of the tips when I travel overseas?

Update your mobile number

Check the expiry date on your card

Know your PIN

More travel tips

Issues and Complaints

How to raise a complaint

When can I expect my complaint to be resolved?

What can I expect during my complaint?

What can I do to help expedite the resolution of my complaint?

What do you consider when making a decision for a complaint?

What if I am unhappy with the outcome of the complaint?

What happens to my complaint after it has been resolved?

What happens if I take the matter to court?

How do I dispute a charge on my PayPal Rewards Card?

Managing your rewards

How do I view my Rewards Points balance?

How many Rewards Points do I earn for every dollar spent on my PayPal Rewards Card?

Which transactions earn Reward Points and which don’t?

Are transactions made using my PayPal wallet eligible for Rewards Points?

How many Rewards Points can I earn each month or year?

How can I redeem my Rewards Points?

What purchases can I redeem in my PayPal Rewards Card online account?

Which PayPal merchants can I use my Rewards Points at?

How do I know if I can use my Rewards Points to pay on a website?

Is there a service fee to redeem my Rewards Points?

Who is eligible to redeem Rewards Points?

Can I use Rewards Points for a purchase if I don't have enough points to cover the entire purchase?

Is there a minimum or maximum transaction value that I can use my Rewards Points for?

What happens if I redeemed my Rewards Points online using PayPal checkout and then returned the purchase I made?

What happens if I redeemed Rewards Points for a statement credit in my online account and then returned the purchase to the merchant?

Where I have redeemed my Rewards Points for a statement credit in my online account, where can I view my statement credit?

Where I have redeemed my Rewards Points for a statement credit in my online account, how long will it take to receive my statement credit?

Is there a limit on the amount of Rewards Points I can redeem for statement credits in my online account?

Can I cancel my Rewards Points redemption?

Do I still have to make the required minimum payment and/or overdue amount on my PayPal Rewards Card account if I redeem my Rewards Points for statement credits in my online account?

Do I still have to make the full payment on my PayPal Rewards Card account if I redeem Rewards Points for statement credits in my online account amounting to my current month’s outstanding amount payable?

How will the Rewards Points statement credit appear on my PayPal Rewards Card statement?

If I make a purchase, how long do I have to redeem Rewards Points for a statement credit in my online account?

How do I claim for missing Rewards Points?

Can I transfer my Rewards Points to a Frequent Flyer program?

Can Rewards Points be transferred to other individuals?

I have not received the item that I purchased using my Rewards Points, what do I do?

What do I do if my purchase made using Rewards Points has been received but is faulty or damaged?

Consumer Data Right – Open Banking

What is Open Banking?

What information can be shared through Open Banking?

How does data sharing work through Open Banking?

Open Banking, Privacy and Security

Help
Contact
Fees
Security
Apps
Shop
Refunded Returns
Feedback

About
Newsroom
Jobs
Sitemap
Developers

© 1999–2022
Accessibility
Privacy
Legal Hub
Complaints
Target Market Determinations

The PayPal service is provided by PayPal Australia Pty Limited (ABN 93 111 195 389) which holds Australian Financial Services Licence number 304962. Any information provided is general only and does not take into account your objectives, financial situation or needs. Please read and consider the Combined Financial Services Guide and Product Disclosure Statement before acquiring or using the service. PayPal credit services are provided by PayPal Credit Pty Limited (ACN 600 629 258).

When you visit or interact with our sites, services, applications, tools or messaging, we or our authorised service providers may use cookies, web beacons, and other similar technologies for storing information to help provide you with a better, faster and safer experience and for advertising purposes. Learn more here.