Returning something?

When you pay with PayPal, we can refund your return shipping costs if you need to send something back – up to $45 per return and 8 returns each year.

Get a PayPal Account

Already have a PayPal account? Activate Refunded Returns
By activating, you accept the General Conditions of Use.

When you pay with PayPal, we can refund your return shipping costs if you need to send something back – up to $45 per return and 8 returns each year.

Get a PayPal Account

Already have a PayPal account? Activate Refunded Returns
By activating, you accept the General Conditions of Use.

You’ve successfully activated Refunded Returns.

If you ever need to send something back, go right ahead! Then come back here to submit a claim for your refund on return shipping costs.*

Find New Stores

If you ever need to send something back, go right ahead! Then come back here to submit a claim for your refund on return shipping costs.*

Find New Stores

Safer online shopping.

Keep your purchases, and your money, more protected with a PayPal account.

Protected purchases.

Got the wrong thing or an item didn’t arrive? Dispute an eligible PayPal purchase and we’ll help you get your money back.

More about Buyer Protection

Refunds on return shipping.

Whether it’s the wrong thing, the wrong size, the wrong colour or you simply changed your mind, we can refund your return shipping costs on eligible PayPal purchases with Refunded Returns.*

Get your money back on return shipping.

1

Sign up for a PayPal account, and activate Refunded Returns. Then go shopping and pay with PayPal.

2

If you return an eligible purchase, submit a request with proof of return** within 30 days of return and 150 days of purchase.

3

Your refund will appear in your PayPal account, usually within 5 business days.

Already activated Refunded Returns?

Personal accounts

Log in to request a refund from the original transaction.

Business accounts

Submit your request here

What can you claim on?

As long as your refund request is in line with the seller’s return policy, you’re eligible for a refund on your return shipping.

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What’s eligible?

  • Shoes from Sydney
  • Headphones from Hong Kong
  • Lamps from London
  • And almost anything else you can think of!
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What’s not?

  • Intangible goods, like music or vouchers. If you can’t ship it, we can’t refund it
  • Items the seller excludes from their return policy (like swimwear)
  • Items you haven’t paid for in full with your PayPal account

Get your return shipping costs refunded with a PayPal account.

Shop more confidently with PayPal.

*Up to 8 refunds per PayPal account per year for eligible purchases. A cap of $45 per refund request applies. The Refunded Returns service is offered by PayPal Pte. Ltd, in partnership with TELUS International Europe, the service provider. See the General Conditions of Use and Privacy Policy for further information.
**Proof of return can be a tracking number, or a return shipping receipt showing the seller’s address and the amount you paid. If your receipt doesn’t include the seller’s address, we also need a photo of the package you returned, showing the seller’s address. If we cannot verify a tracking number you provide, you’ll be asked for supply alternative proof of return.