How do I request a refund?

You can contact the recipient to request a refund of any payment for up to 180 days after you sent it.

Here’s how to find the recipient’s email address for any payment:

  1. Go to Activity.
  2. Use the filters to find, and then click on, the payment you’d like to have refunded.
  3. Find the recipient’s email address and send your request from your email account.

If someone refuses to refund your money, but you feel you’re entitled to a refund, you may open a dispute in the Resolution Centre, within 180 days of the payment date, provided your issue meets certain criteria.

It’s best to ask the recipient to use the Issue a refund link and not the Send Money feature. Ask the seller to find the payment in their ‘Activity’, click on it and then click Issue a refund. Using this link refunds the full amount of the payment back to your PayPal balance or card, depending on the payment method used.

Refunds to your credit card can take up to 30 days, depending on your credit card company.