How do I report potential fraud to PayPal?

It’s extremely important to report any suspected instances of fraud. If you think your account has been compromised change your password and update your security questions right away to protect your account (we may limit what you can do on your account until you do so).

Here are some types of fraudulent activity. Please follow the steps we’ve included further below to report any of these:

  • Unauthorised activity on your PayPal account
  • Fake PayPal emails or spoof websites
  • Items not received or a potential fraudulent seller.


Unauthorised activity on your PayPal account

If you've received an email notification that something has been changed on your account, but you don't remember changing it, please change your password and security questions. Next, you can update any changed information, such as your email address, address, phone number, or other profile information.

If you notice a transaction that you didn’t authorise on your PayPal, bank or credit card statement, let us know right away through our Resolution Center. Some charges may appear unfamiliar but are legitimate and authorised.

To report Fraudulent activity:

  1. Go to Resolution Center.
  2. Click Report a Problem.
  3. Select the transaction you want to dispute, and click Continue.
  4. Select 'I want to report unauthorised activity'.
  5. Click Continue.
  6. Follow the instructions to finish opening your dispute.

If you can't log in to your PayPal account, follow the steps to reset your password.


Fake PayPal emails or spoof websites

If your account is limited, we'll send you an email with the reason for the limitation. For your convenience, we always list the steps to remove the limitation in the Resolution Center under Steps to Remove Limitation.

If you received an email stating that your account is limited but don't see any steps in the Resolution Center, you may have received a fake email. Forward it to spoof@paypal.com and we’ll investigate it for you. After you send us the email, delete it from your inbox. If you clicked on any links or downloaded any attachments within the suspicious email or website, log in to your account and view your transactions. It’s also a good idea to change your password.

Items not received or a potential fraudulent seller

If you sent a payment but haven’t received what you paid for, or believe the seller to be fraudulent, you should visit our Resolution Center. We’ve developed several programs to help protect you, and opening a dispute is the first step to help get your problem resolved.

To open a dispute:

  1. Go to Resolution Center.
  2. Click Report a Problem.
  3. Select the transaction you want to dispute.
  4. Click Continue.
  5. Select either I didn't receive an item I purchased or the item I received was significantly not as described or I want to report unauthorised activity, depending on the nature of your dispute.
  6. Click Continue.
  7. Follow the instructions to file your dispute.