How do I respond to a PayPal dispute filed by my buyer?

Here's how to respond to a dispute:

  1. Go to the Resolution Centre.
  2. Click View under the "Action" column next to your case.
  3. Click Message Buyer and enter any relevant information (such as tracking information), and then click Send.

Your message is sent directly to your buyer.


  • You have 20 days from the date a dispute is opened to communicate with your buyer.
  • If you and your buyer aren’t able to resolve the problem, you or the buyer can ask us to investigate by escalating the dispute to a claim.
  • If the dispute is not escalated within 20 days, it is automatically closed.