How do I open a dispute with a seller?
Contacting the seller is often the best way to solve a problem. You can find their contact details by going to your Activity and selecting the payment. They may be able to issue a refund or help with a return.
You can open a dispute within 180 days of the payment date.
Here's how to open a dispute from the web:
- Go to the Resolution Center and click Report a Problem.
- Select the payment and click Continue.
- Select the reason for your dispute, such as:
- Issues with your purchase.
- Issues with the Seller.
- Billing errors or Issues with subscriptions.
- Unauthorised activity in your PayPal account.
To open a dispute in the app:
- Go to Recent activity and tap on the transaction you want to report.
- Scroll to the bottom and tap on Report a Problem.
- Select the type of issue you have, including any relevant details, and tap Submit.
In a dispute, you can exchange messages with the other party in your Resolution Center to try to solve the problem.
If you’re unable to settle the dispute, you can escalate it to a claim. To escalate a dispute, we often require that at least 7 days have passed since the payment date.
By escalating to a claim, you would be asking PayPal to review the case and decide the outcome. A dispute will automatically close after 20 days unless it’s been escalated. Once a case has been closed, it can't be reopened or escalated to a PayPal claim.