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What should I do if my PayPal balance is negative?Your PayPal account balance could become negative if your transaction is reversed for any reason, such as a chargeback or a lost claim, and there arent enough funds in your account to cover for the amount. In such cases, you must reimburse PayPal for the amount of the What should I do if my account is restricted because I didn't provide the requested FATCA information?Even if your account is restricted, youll be able to log in and access the FATCA information. From your account, you can start the certification process by answering a few questions or providing the applicable forms. The certification process is complete when youve: Provided all requested information, Reviewed Getting support for digital gift card purchases from PayPal Digital Gifts.If you need help with a purchase you made via PayPal Digital Gifts, please: Email us or Call us: 1800 073 263 or +61 2 8223 9500 (outside Australia)* *International call charges may apply PayPal service hours: Monday to Friday: - 6am to 10pm AEST Weekends: - 8am What is the Payouts API and how do I enable it on my account?Note: The MassPay API is Deprecated as of September 1, 2017. For new integrations, see the Payouts Overview. The Payouts API is a fast, convenient way to send commissions, rebates, rewards, and general disbursements. Use the Payouts API to make PayPal payments to multiple PayPal accounts in a What SSN should I use for a Sandbox test account?You need a Social Security Number (SSN) to create a PayPal Payments Pro account. In the Sandbox, use 111 for the first three digits, followed by the two other number sets (a two-digit number and a four-digit number). You can use any set of numbers for the rest My Payments Standard integration isn't processing transactions. What should I do?Issue Transactions involving Website Payments Standard, PayPal Payments Standard, or HTML buttons arent processing, so you see an error message like the following: Things dont appear to be working at the moment. Please try again later. Cause As of March 29, 2017, PayPal has updated to a new, What can I do if I can't I log in?If youre having trouble logging in, you may just need to clear your cache and cookies from your Internet browser. If you need help doing this, go to your browsers support page, or do a web search with How do I clear cache and cookies in (Your Internet What happens if I don’t have enough funds in my bank account?If a payment you authorise is rejected due to insufficient funds, we may try to take payment from one or two other bank accounts or cards linked to your PayPal account. This may happen even if youve tried to add money to your PayPal account since the payment Questions about eBay and PayPaleBay and PayPal are now separate companies. Although were no longer part of the same group of companies, we remain committed to our customers. Learn more about the separation. You may find answers to most of your eBay questions in the eBay Help Centre. Here are links to What is PayPal One Touch and how do I use it?PayPal One TouchTM allows you to complete purchases faster while still keeping your financial information secure. When you log into PayPal with your mobile phone or from a desktop, tablet or laptop, you can choose to stay logged-in for easier, faster checkout across all eligible merchants. After you I tried different passwords and still couldn’t log in to my PayPal account. What do I do now?If youve incorrectly entered your password too many times, your account will be temporarily locked as a way to ensure its safety. Please try again a couple of hours later. If you still cant remember your password, we suggest that you wait a couple of hours first and Money pools overview and frequently asked questionsMoney pools are an easy and fast way to collect money with friends. Whether you need to raise money for a holiday, a group gift, or for regular shared expenses, just create a pool in your PayPal account and share it with your friends and family. People can How do I link my bank account to my PayPal account?Heres how to link abank accountto your PayPal account: Go to your Wallet. Click Link a card or bank account. Click Link a bank account. Add your bank details and follow the instructions. How do I report potential fraud like unauthorised activities or fake emails to PayPal?Its extremely important to report any suspected instances of fraud. Not only will this protect you, it willalso help make the internet a safer place to do business. Here are some types of fraudulent activity and steps to report them: Unauthorised activity on your PayPal account If you What does a Verified account status mean?A Verified PayPal account status means that youve successfully lifted your account limits. All PayPal accounts, including yours initially have sending and withdrawal limits, which determine how much money you can send and withdraw from your account. In order to lift these limits we ask that you get What information about PayPal Here should I include in my support ticket?When submitting a support ticket concerning PayPal Here, its important to provide as much detailed information as possible. The more details you provide describing your question or problem, the more quickly we can pinpoint the specifics of your issue and respond. The information in your support ticket should I received a money request or invoice but deleted the email. What should I do?You can pay a money request or invoice even if you dont have the email: Log in to your PayPal account. Click Transactionsnear the top of the page. Click Pay under Order status/Actions next to the transaction. Review the information and click Continue or Pay to complete your What does the status of my PayPal payments mean?Here are some definitions to help you understand the status of a payment: Cleared Payments received: The eCheque you received has cleared and the funds are in your account. (An eCheque is an electronic payment funded by the senders bank account.) Completed Adding funds from your bank account: How do I verify my PayPal account?You can use your credit card, debit card, or your bank account to verify your PayPal account. When your account is verified, thewithdrawal limit on your PayPal account will be lifted. Simply follow theinstructions toverify your PayPal account. In addition to verifying your financial details to lift the
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