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What should I do if my balance is negative?Your PayPal account balance could become negative if your transaction is reversed for any reason, such as a chargeback or a lost claim, and there aren’t enough funds in your account to cover for the amount. In such cases, you must reimburse PayPal for the amount of the What should I do if my account is restricted because I didn't provide the requested FATCA information?Even if your account is restricted, you'll be able to log in and access the FATCA information. From your account, you can start the certification process by answering a few questions or providing the applicable forms. The certification process is complete when you've: Provided all requested information, Reviewed What should I do if my PayPal balance is negative?Your PayPal account balance could become negative if your transaction is reversed for any reason, such as a chargeback or a lost claim, and there aren’t enough funds in your account to cover for the amount. In such cases, you must reimburse PayPal for the amount of the What should I do if my PayPal Working Capital application is declined?Your PayPal Working Capital application is evaluated based on several factors such as consistency in PayPal processing volume, disputes, account age and account usage. Because the application relies on real-time processing, application decisions can change as frequently as your business does. If your application is declined, we will My Payments Standard integration isn't processing transactions. What should I do?Issue Transactions involving Website Payments Standard, PayPal Payments Standard, or HTML buttons aren't processing, so you see an error message like the following: Things don't appear to be working at the moment. Please try again later. Cause As of March 29, 2017, PayPal has updated to a new, What is the Payouts API and how do I enable it on my account?Note: The MassPay API is Deprecated as of September 1, 2017. For new integrations, see the Payouts Overview. The Payouts API is a fast, convenient way to send commissions, rebates, rewards, and general disbursements. Use the Payouts API to make PayPal payments to multiple PayPal accounts in a I tried different passwords and still couldn’t log in to my PayPal account. What do I do now?If you’ve incorrectly entered your password too many times, your account will be temporarily locked as a way to ensure its safety. Please try again a couple of hours later. If you still can’t remember your password, we suggest that you wait a couple of hours first and Getting support for digital gift card purchases from PayPal Digital Gifts.If you need help with a purchase you made via PayPal Digital Gifts, please: Email us or Call us: 1800 073 263 or +61 2 8223 9500 (outside Australia)* *International call charges may apply PayPal service hours: Monday to Friday: - 6am to 10pm AEST Weekends: - 8am What can I do if I can't I log in?If you’re having trouble logging in, you may just need to clear your cache and cookies from your Internet browser. If you need help doing this, go to your browser's support page, or do a web search with "How do I clear cache and cookies in (Your Internet Questions about eBay and PayPaleBay and PayPal are now separate companies. Although we’re no longer part of the same group of companies, we remain committed to our customers. You may find answers to most of your eBay questions in the eBay Help Centre. Here are links to some of the more commonly What is PayPal One Touch and how do I use it?PayPal One TouchTM allows you to complete purchases faster while still keeping your financial information secure. When you log into PayPal with your mobile phone or from a desktop, tablet or laptop, you can choose to stay logged-in for easier, faster checkout across all eligible merchants. After you What is PayPal.Me?What is PayPal.Me? PayPal.Me is a faster, easier way to get paid through PayPal. Just share your very own PayPal.Me link (paypal.me/YourName) with your friends and family, and they can send you money for lunch, chip in for a group gift or any other reason they need to pay How do I report potential fraud to PayPal?It's extremely important to report any suspected instances of fraud. Not only will this protect you, it will also help make the internet a safer place to do business. Here are some types of fraudulent activity and steps to report them: Unauthorised activity on your PayPal account If you Our technical support content has moved!To improve and streamline your support experience, we've: Moved our technical support content from www.paypal-knowledge.com to the PayPal Help Center. Moved our technical microsites to www.paypal-notice.com. Technical Support Content To search for information that was previously on www.paypal-knowledge.com, please use the search bar above. Merchant Security Roadmap To How do I buy and send a digital gift card through PayPal?With PayPal Digital Gifts, you can buy and send gift cards to friends and family from a wide selection of top brands, including iTunes, Xbox, David Jones, Rebel Sports and more. We currently only sell via our store on eBay Australia. You’ll need an eBay Australia account to Why is my payment from a sale on eBay on hold?When you get paid for items sold on eBay.com, your payment might not be available immediately. Your money is usually available in 21 days or sooner to ensure your buyers receive their items (Note: the money may not be released until later in the day). Your payment may Has PayPal's support for the CyberCash MCK changed?Yes, support for the CyberCash MCK (Merchant Connection Kit) is winding down and effective March 31, 2018, the product will no longer be available. Merchants using CyberCash will need to integrate with another PayPal product before this date to continue processing secure internet payments. Here's what CyberCash MCK users How do I get an Adaptive Payments API application ID?Important: Adaptive Payments is now a limited release product. It's restricted to select partners for approved use cases and shouldn't be used for new integrations without guidance from PayPal. To receive access to build an Adaptive Payments payment structure, you must receive approval from PayPal’s Developer Platform Application
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