Help Article

Why does my withdrawal status show Complete, but the funds aren’t in my bank account?

A Complete status means we have processed your withdrawal. It still may take your bank 3 to 5 business days to make the money available in your bank account.

If there is a problem with your withdrawal, it may take up to one week for your bank to notify us. We’ll alert you by email if we learn of any problems processing your withdrawal.

If the bank denies the transfer and returns the money to your PayPal account, you’ll be notified by email and charged a bank return fee on withdrawal of $5 AUD.

We're sorry. The page you're looking for is no longer available. To search again or contact us, please visit our Help Centre.