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Help > My Money/My balance > How do I request a refund for unclaimed monies?

How do I request a refund for unclaimed monies?

If you have unclaimed monies, you can submit a refund request. To do so, you’ll need:

  • Proof of identity
  • Proof of current residential address
  • Proof of connection to the address on the account (e.g. an old utility bill). If you’re unsure which address the money is listed at, check the MoneySmart site.
  • Proof of change of name (if applicable)
  • Proof of entitlement (if acting on behalf of someone else).

If you’re requesting a refund on behalf of a deceased person, we’ll also need the names of all executors listed in the will (interstate) or probate.

Once we’ve received your request, we’ll email you to acknowledge receipt within 1 business day and then process your request.

Note, if you’re requesting on behalf of a deceased person who didn’t have a will (interstate) or a company that is no longer registered, we can’t process your request. You’ll need to contact the ASIC Unclaimed Money Unit on 1300 301 198 or email unclaimed.money@asic.gov.au.

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