Help Article

How do I report potential fraud to PayPal?

It's extremely important to report any suspected instances of fraud. Not only will this protect you, it will also help make the internet a safer place to do business.

Here are some types of fraudulent activity and steps to report them:

Unauthorised activity on your PayPal account

If you notice unauthorised account activity, report it to us immediately through the Resolution Centre.

Here's how to report unauthorized transactions in Resolution Centre:

  1. Click the heading Report a Problem and then click Report a Problem.
  2. Select the transaction ID you want to dispute and click Continue.
  3. Select "Unauthorized transaction" then click Continue.
  4. Follow the instructions.

Fake PayPal emails or fake websites
If you received what looks like a hoax PayPal email, or you've come across a phishing PayPal website, please report it to us by forwarding the original email or URL to phishing@paypal.com.au.

Once you’ve forwarded the email to us, you should delete it. Do not click on any links in an email you believe may be fake.

Items not received or a potential fraudulent seller

If you sent a payment but haven't received what you paid for, or believe the seller to be fraudulent, you should visit our Resolution Centre. We've developed several programs to help protect you, and opening a dispute is the first step to help get your problem resolved.

Here's how to file a dispute in Resolution Centre:

  1. Click the heading Report a Problem and then click Report a Problem.
  2. Select the transaction ID you want to dispute and click Continue.
  3. Select "Item dispute", then click Continue.
  4. Follow the instructions. 

 Scam

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