Help Article

How do I report potential fraud like unauthorised activities or fake emails to PayPal?

It's extremely important to report any suspected instances of fraud. Not only will this protect you, it will also help make the internet a safer place to do business.

Here are some types of fraudulent activity and steps to report them:


Unauthorised activity on your PayPal account

If you notice unauthorised account activity, report it to us immediately through the Resolution Centre. Here's how to report an unauthorised activity:

  1. Go to Resolution Centre.
  2. Click Report a problem.
  3. Select the transaction ID you want to dispute and click Continue.
  4. Select "I want to report unauthorised activity" then click Continue.
  5. Follow the instructions.


Fake PayPal emails or fake websites
If you received what looks like a scam PayPal email, or you've come across a phishing PayPal website, please report it to us by forwarding the original email or URL to phishing@paypal.com.au. Once you’ve forwarded the email to us, delete it from your inbox and don't click on any links in the email.

Learn more about how to idenfity a fake email. For safety, you should always log securely into your PayPal account to view your transactions.


Items not received or a potential fraudulent seller

If you sent a payment but haven't received what you paid for, or believe the seller to be fraudulent, you can file a dispute in the Resolution Centre and start communicating the issue with your seller. Here's how to file an item dispute:

  1. Go to Resolution Centre.
  2. Click Report a problem.
  3. Select the transaction ID you want to dispute and click Continue.
  4. Select "I didn’t receive an item I purchased or the item I received was significantly not as described", then click Continue.
  5. Follow the instructions. 
If you can't find an agreement with the seller, you can escalate the dispute to a claim any time within 20 days of the date the dispute was opened. We’ll step in to investigate the case and decide the outcome based on evidence supplied by you and the seller.

Learn more about PayPal online security in Australia.
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