How do I respond to a PayPal dispute filed by my buyer?
Here's how to respond to a dispute:
- Go to the Resolution Centre.
- Click View under the "Action" column next to your case.
- Click Message Buyer and enter any relevant information (such as tracking information), and then click Send.
Your message is sent directly to your buyer.
- You have 20 days from the date a dispute is opened to communicate with your buyer.
- If you and your buyer aren’t able to resolve the problem, you or the buyer can ask us to investigate by escalating the dispute to a claim.
- If the dispute is not escalated within 20 days, it is automatically closed.
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How do I issue a refund to end a PayPal dispute filed against me?To resolve a transaction dispute, you can issue a full or partial refund to the buyer. Heres how to issue a full or partial refund: Go to Activity. Click the payment you want to refund. Click Refund this payment. Enter the amount you want to refund in Refund How do I view the status of my PayPal dispute or claim?You can view the status of disputes, claims, chargebacks, or account limitations in the Resolution Centre. Heres how: Go to Resolution Centre. Click Open Cases to find yourcase. The case status is shown under the Status section. Click the case to display the status details. If you cant How do I refund a PayPal payment to my buyer?You can issue a full refund or partial refund up to180 days after you receive a payment. The total refund amount is taken from your PayPal balance. Therefore, if you dont have enough funds in your PayPal balance, you wont be able to issue a refund. Heres how Why is my payment on hold or unavailable?There are several reasons funds may be temporarily unavailable: 1. Youre a new seller with PayPal or youre an established seller but have opened a new account. When youre a new PayPal seller, it takes time to build up enough history to demonstrate a pattern of positive buyer-seller What are disputes and claims?What is a dispute? A buyer can file a dispute in the Resolution Centre within 180 days of purchase if the item ordered doesnt arrive or is significantly different from the sellers item description. The buyer will be able to communicate the issue with the seller on a How do I file a complaint to PayPal?We aim to provide you with the highest possible standard of customer service. Yet sometimes things can go wrong. If this is the case, please contact us and well do our best to find a quick and fair solution to solve your issue. If you have a transaction I can’t resolve the transaction issue with my seller/buyer. 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You can keep your account open if you think you might want to use PayPal in the future. There is no fee to keep your account open and you can use it as often or as How do I read my PayPal Balance?Your account balance in the PayPal balance section of your Summary page, or on your PayPal balance page. In addition toyour available balance, you may also see a pending balance if you have incoming payments that are currently pending. Lastly, you can see any foreign currency balances you Money pools overview and frequently asked questionsMoney pools are an easy and fast way to collect money with friends. Whether you need to raise money for a holiday, a group gift, or for regular shared expenses, just create a pool in your PayPal account and share it with your friends and family. People can
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