Help Article

Why did the withdrawal to my bank account fail?

Most of the time, withdrawals fail because the information you entered when you linked your bank account doesn’t match the information your bank has about you. For example, the name on your PayPal account must match the name on your bank account.

You can help prevent failed withdrawals by making sure your bank information is correct. An easy way to do this is to remove your bank account and link it again.

If it has been more than 7 business days since you requested your withdrawal, we can help you track it.

To cover the costs of returned bank withdrawals, we may charge a Bank Return Fee on Withdrawal of $5.

We're sorry. The page you're looking for is no longer available. To search again or contact us, please visit our Help Centre.