Help Article

What is PayPal Buyer Protection?

When you pay with PayPal on any website, PayPal Buyer Protection offers you comprehensive protection if your eligible transaction has a problem, such as if an item doesn’t arrive or is significantly not as described.  If your transaction qualifies for PayPal Buyer Protection, you’re covered for the full purchase price plus the original shipping charges.

To qualify for PayPal Buyer Protection:

  • Use PayPal to complete your payment.
  • Pay for the item with one payment. Items purchased with multiple payments aren't eligible.
  • Let the seller know there's a problem with the transaction by opening a dispute in the Resolution Centre within 180 days of making your payment. Then, escalate the dispute to a claim within 20 days of the date you opened the dispute.
  • Keep your PayPal account in good standing.


Please note that some purchases such as vehicles in the Motors category, capital equipment in the Business & Industrial category, and Real Estate aren't eligible for PayPal Buyer Protection.

View a full list of eligibility requirements and exclusions for Australia.

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