Get to know the PayPal benefits your customers receive

Sep 04 2019 | PayPal editorial staff

PayPal makes it secure and easy for you to get paid, but why do more than 7 million Australian consumers choose to pay with PayPal rather than directly with their credit or debit card? We thought we’d deep dive with you into some of the benefits your customers enjoy when they choose PayPal to pay you.

Fast checkout

With One Touch™, your customers don’t even need to enter their password to pay you. We remember them on the devices and browsers they choose, so they can skip through checkout even faster. They simply click to pay if they want to use their default payment method and shipping address, or change them in a few taps before completing the purchase.
Fast, easy checkout results in happier buyers and better conversions for you. And latest research shows PayPal conversion performs, on average, 82% higher than all payment types combined* so it’s a nice boost to your business too.
More about One Touch™

Buyer Protection

We provide consumers with protection for when a purchase doesn’t go to plan, such as an item not being as described eg: counterfeit goods. With PayPal’s Buyer Protection, consumers feel more confident when buying online. And don’t forget, you may be eligible for Seller Protection on the same transaction.
More about Buyer Protection 

Refunded Returns

If your customers need to return an item, we’ll refund them the cost of shipping the items back, up to $45 per return and 8 times a year. The only requirement is that the return is in accordance with your policies. And the great thing is you don’t need to do a single thing, PayPal takes care of it for you.
More about Refunded Returns

And more

Along with the security we provide your business, we look out for your buyers in the same way, keeping all financial information securely encrypted, and monitoring every transaction for fraud in real time.
*ComScore online panel, Q4 2017. Analysed shopping behaviour at 20 large merchant sites across categories, utilising its 1 million US consumer panel.

The contents of this site are provided for informational purposes only. You should always obtain independent, professional accounting, financial and legal advice before making any business decision.

Frequently asked questions.

PayPal Payments Standard is the easiest way to securely accept debit and credit cards. It takes the hassle out of accepting payments online. You handle the sales. We handle everything from the checkout process to security and mobile compatibility. Plus:
  • No advanced programming is needed.
  • Your customers don’t need a PayPal account to pay you.
  • It’s optimised for customers on smartphones or tablets.
And unlike many full payment-processing solutions, PayPal Payments Standard has no application, setup or monthly fees, or long-term commitments. You start paying when you start selling.

What can I do with PayPal Payments Standard?

PayPal Payments Standard lets you accept credit and debit cards on your website or through an online marketplace such as eBay or Etsy. Buying is straightforward: We handle the checkout process and then send customers back to your site. 

You can use PayPal Payments Standard to send invoices online too, so you can get paid sooner.

As with all of our payment solutions, PayPal Payments Standard helps protect your business with our Automatic Fraud Screening, industry-leading data security and reliable customer service.
What is One TouchTM 

One TouchTM  is an optional feature that allows you to skip logging in with your email and password while still keeping your financial info secure. When you use PayPal on your mobile phone, desktop, laptop, or tablet, we’ll automatically log you in on that device and browser so you can breeze through checkout across all eligible merchants.

As long as you actively use One TouchTM , we’ll renew your “turned on” setting on that device so you can skip login at checkout. To help you manage One TouchTM  across your devices, we’ll turn it off automatically if you haven’t used it in a while. You can turn off One TouchTM  at any time in Settings

Why should I activate the service?

Activating One Touch takes you directly to the payment page and breeze through check out. It also saves you the hassle of entering your password. For security purposes, whenever you update your PayPal personal or financial account information we’ll always ask you to log in.

PayPal doesn't share full payment information with merchants when you shop.

How do I activate the service?

Select "Stay logged in for faster purchases" when checking out with PayPal upon initial log-in. This activates One Touch for that specific device and browser and for all eligible merchants.

You can also activate One Touch by clicking Activate One Touch on our One Touch page and complete the activation.

For your account safety:
  • We’ll still ask you to log in whenever you update your PayPal personal or financial account information.
  • To avoid misuse of your PayPal account, please only activate One Touch on your personal device or computer and not on a public or shared computer or device.
  • If your phone is lost or stolen, change the security settings immediately to protect your PayPal account. You can also call us to help protect your account from unauthorised use.

How do I view and deactivate the devices that remember my login?

Here’s how to check the devices and browsers you’ve currently enabled One Touch:
  1. Go to Settings.
  2. Click Account settings.
  3. Click Edit next to "Stay logged in for faster purchases".
  4. If you need to turn off One Touch from a certain device, simply click Log out beside that device in the list.
Alternatively, you may also turn off the feature entirely by changing your PayPal account password or logging out from all your devices.

What does PayPal do to help if I have a problem with my online purchase?

When you pay with PayPal online, PayPal Buyer Protection won’t be impacted by this functionality and will continue to apply your eligible purchases.
You can report your problem in the Resolution Centre.

To learn more about PayPal Buyer Protection and to see a full list of eligibility requirements and exclusions, please review our User Agreement.
The PayPal Refunded Returns service refunds the cost of return shipping for eligible items back to the seller. To start requesting refunds on your return shipping costs, click Activate Now on our Refunded Returns page.

If you don’t have a PayPal account, just click the Sign Up button on the activation page to get started.

How do I request for Refunded Returns?

Once activated, you can ask for a refund on your return shipping cost for eligible items, up to $45 AUD per refund request. To qualify for Refunded Returns, please return the purchased item to the seller within the required timeframe, and retain your postage receipt and documentation as outlined within the General Conditions of Use.

To request a refund:

To request a return shipping refund, contact Telus International at with documents to show return shipping costs paid and seller name and address.  
The PayPal Developer Portal offers support for developers who have questions about technical topics, such as APIs or integration. Below is a list of common topics searched for by developers. You can also browse and search on the Developer Portal for additional topics.

Account Authentication
Information about validating your visitor's PayPal account.

Encrypted Website Payments
To make online payments more secure, you can make Encrypted Website Payment buttons that rely on standard public key encryption for protection.

Identity API
PayPal offers a secure commerce Identity API that lets your customers sign in to your web site using their PayPal credentials.

Instant Payment Notification
Instant Payment Notification is a message service that automatically notifies merchants of events related to PayPal transactions.

Merchants, developers, and business solution providers use Invoicing APIs to automate the creation, delivery, tracking, and reconciliation of invoices with an integrated payments solution.

Mobile SDK
Accept PayPal, credit cards and other payments methods through mobile apps.

Name-Value Pair (NVP) API
Information and support on name value pairs and NVP SDKs.

PayPal Checkout
PayPal Checkout gives your buyers a simplified and secure checkout experience that keeps them local to your website or mobile app throughout the payment process.

Payflow Gateway
Payflow Pro is a high performance TCP/IP-based client-server architecture solution. It includes a secure payment gateway that gives merchants total control over the payment process.

PayPal Sandbox Support
Information and support for users testing in the PayPal Sandbox environment.

PayPal Shopping Cart
The PayPal Shopping Cart system allows buyers to select multiple items on your website and pay for them with a single payment.

Permissions Service API
PayPal's permissions service enables you to request and obtain authorization to make API calls and take action on behalf of your customers.

The PayPal SOAP API is based on open standards known collectively as web services, which include the Simple Object Access Protocol (SOAP), Web Services Definition Language (WSDL), and the XML Schema Definition language (XSD).

Testing Your Apps in Sandbox
A guide for developers testing their apps in the PayPal Sandbox environment.

Virtual Terminal
Information about PayPal's Virtual Terminal - a web-based application that processes credit and debit cards, replacing swipe machines.

Website Payments Pro
PayPal's Website Payments Pro is an API-based solution that enables merchants and developers to accept credit cards, debit cards, and PayPal payments directly on their website.
PayPal Payments Standard
You can accept credit cards online easily and offers a streamlined checkout experience to customers using mobile devices.
The contents of this site are provided for informational purposes only. The information in this article does not constitute legal, financial, IT, business or investment advice of any kind and is not a substitute for any professional advice. You should always obtain independent, professional accounting, financial, IT and legal advice before making any business decision.