*PayPal commissioned Stripe Partners to research decision-makers at small, medium, and large businesses in the UK. Businesses were defined by annual revenue where small: <£3M, medium: £3M-£20M, and large:>£20M. Research included a survey covering 147 small, 159 medium, and 164 large businesses, and in-depth interviews with 7 merchants across a mix of sizes. Research responses were gathered between Feb 24 and Mar 9, 2026. The data contained in this report only highlights large business research and insights.
New
Agentic Commerce Pulse Report: UK
Navigating the AI Future
63% of merchants have already integrated AI into regular operations.*
Explore our 2026 Pulse Report findings for insights on how businesses are navigating the shift.
Four findings that will change how you think about agentic commerce
Finding 1
AI visibility is driving commerce
AI-driven shoppers are ready to buy. Merchants who optimise for AI discoverability can capture high-intent leads, drive stronger conversion, and gain a competitive edge that compounds over time.
Finding 2
Need help scaling agentic adoption
Enterprises are looking for trusted, strategic partners. More than half are partnering with LLM platforms for discoverability, with 73% saying they need external support to scale adoption.*
Finding 3
Data security is the top concern
Data security is the top barrier to investing in agentic commerce. Fears around data leaks, lack of visibility, and overall trust are holding merchants back.
Finding 4
Expect payment providers to lead
97% of large enterprises expect payment providers to play a leading or supportive role in agentic commerce. They’re looking for security, fraud detection, and data protection controls.*
“It should be a priority of every company to be implementing [AI] in the future.”
Large Enterprise
Food Industry
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See what 164 UK large enterprises are doing differently – and why.