Help Article

How do I know if an email is from PayPal and how do I report a suspicious email?

You’ll know if an email is from PayPal when:

  • You see your name or your business name in the email. We always address you by your full name or your business name as registered on your PayPal account. We’ll never use generic greetings like "Dear user" or "Hello PayPal member".
  • We’ll never ask you to include your financial information, your password, or the answer to your PayPal security questions in your emails to us.
  • We’ll never attach any software updates in our emails and ask you to install it to your devices.

If you receive an email notification about your transaction, always log in to your PayPal account and go to Activity to confirm the details of the transaction. Don’t provide any information without prior checking your PayPal account.

Here are the types of fraudulent activities and steps on how to report them:

Suspicious PayPal emails and websites
If you received what looks like a suspicious email or you’ve come across a fraudulent website, please report it to us by forwarding the original email or website URL to, then delete the email from your inbox right away. When forwarding the suspicious email, please do not alter the subject line or forward it as an attachment.

Unauthorized activity on your PayPal account
If you noticed an unauthorized account activity, such as a suspicious charge, report it to us immediately through the Resolution Center. Here’s how to report an issue:

  1. Log in to your PayPal account.
  2. Click Resolve a problem in our Resolution Center.
  3. Click Dispute a Transaction.
  4. Select “I want to report a transaction that I didn't authorize” and click Continue.
  5. Follow the steps to report the transaction.
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