Buyer Protection

If an eligible item that you’ve purchased online, eBay or otherwise, doesn’t arrive or doesn’t match the seller’s description, we will look into it. If it's discovered that something is wrong, our Purchase Protection will reimburse you for the full purchase price of the item plus shipping costs.

For more information, see user agreement

Examples

You bought a book but got a DVD, you bought a new item but got something that was used, you purchased 3 items but only got 2, the item was damaged during shipping, the item is missing major parts (that the seller didn’t disclose), or you purchased an authentic brand but got a knockoff instead. Tell us.

Guidelines

If the seller has accurately described an item, but you’re just not happy with it, if you fail to open the dispute within 45 days of purchase, or if your account is not in good standing, you are mostly likely not covered.

Items Not Covered

Intangible items like digital goods or services, real estate, motorized vehicles (of any kind), custom made items, travel tickets, industrial machinery (for manufacturing), prepaid cards, or items that violate our policies or eBay’s policies, anything you buy in person, or money transfers to friends or family. You must open any dispute within 45 days of you will not be covered.

Account Protection

You’re not liable for unauthorized purchases made from your account if you report an eligible incident within 60 days.

Refunds

If an order doesn’t arrive or match the description, we’ll reimburse the full cost of eligible purchases and paid shipping costs.

Responsive Support

We're here to help. Get full support with suspicious activity, identity theft, or phishing. Report your suspicions to us directly.

Seller Protection

If you are sent an unauthorized payment (for example, from a hacked account) or a buyer claims they never received their item, our Seller Protection covers you for the full amount of the payment on eligible sales.

For more information, see user agreement

Protected Sales

Tangible items that are sold and shipped with proof of delivery from within the United States to buyers worldwide. To ensure you’re protected, ship within 7 days to the address that the buyer specifies during checkout. Be upfront about all the details of the item, specifically defects, use, and abnormalities. Also disclose an accurate delivery estimate.

Proof of Delivery

Required for protection eligibility. A digital or physical proof of delivery from the shipping company that should include: ship date, buyer's address, and delivered date.

Items Not Covered

Items that don't match your description, intangible items like services or digital goods, items that violate our or eBay's policies, and items you sell or deliver in person. All are not covered.

Reassuring Buyers

Become a Verified seller to give buyers additional peace-of-mind and attract more customers.

Resolution Support

We provide full support to help resolve any buyer disputes or fraudulent payments.

Tips

For payments over $250 USD (or local currency equivalent, including shipping and tax) or more, be sure that you have signature confirmation of delivery in addition to proof of shipment (See above). If a buyer files a claim, you must respond to our requests for information as outlined in our communications to you.

You ship the item to the shipping address listed on the PayPal Transaction Details page. If you’re not selling on eBay, make sure you ship to a Confirmed Address. This means that you’re shipping to an address that PayPal has validated to help reduce chances of fraud.

Who you are is how you pay

Our greatest safeguard is you. Your memory protects your login information and lets you pay without exposing your card numbers. If you forget your login, you can use your privacy questions to get back into your account. If you forget those, contact us and we'll help you remember.

Chargebacks

When a buyer requests a chargeback or fund reversal from their credit card company, PayPal refunds the amount to the buyer, so they're happy. We merely put a hold on the funds in the seller's account until they can resolve the issue, just in case the customer isn't always right. We're involved at every step of the process and will keep you informed.

We never close

We monitor every transaction, 24/7 to prevent against fraud, email phishing, identity theft, and general displeasure. Every transaction is heavily guarded behind our next-level encryption.

If something seems fishy, or phishy, our dedicated team of security specialists will identify suspicious activity and help protect you from fraudulent transactions. Remember, we will never ask for any sensitive information from you in an email.

World Class Security

Buy or sell across any border in your currency. We can process 26 currencies from 193 countries and markets and convert them for your convenience. Your money is so well-travelled.