We need some additional information to resolve your account issues

Thank you for the information you’ve provided to help resolve your outstanding account issues. We’ve reviewed what you provided but still need some additional information about your account before we can complete our review. The list of requested steps to complete our review  are located in the email we’ve sent, as well as in the Resolution Centre.  If something you provided previously was unreadable we may ask you to resend it. When the lifting requirements have been completed, your account will be reviewed and we’ll contact you within three business days by phone or email. You can find tips about buying and selling safely on our Business Resource Centre.