We need some additional information to resolve your account issues

Thank you for providing the information requested to help resolve your limitation.

The status of your case is "waiting for more information." This means you need to upload some additional information or have other actions to complete. Once you complete all the steps, we’ll begin to review the case.

Check your email or the Resolution Centre to see what else we need. If something you shared previously was unreadable, we may have asked you to resend it.

When the required steps have been completed, the review of the account usually takes 3 business days. We'll contact you via email once the review is completed.