How do I view my refund status?

You can view the status of your refund in your Activity page.

To view the latest status:

  1. Go to Activity.
  2. Click Advanced filters.
  3. Click Refunds.
  4. Click the refunded transaction to view the details.
  5. Select Refunds.
  6. If needed, select the desired date range to see your refund.
  7. Click the refunded transaction to view the details.

Here are a few common refund statuses:

  • Pending: If your refund status is Pending, it could be because PayPal hasn't yet received the funds from the sender's bank for the Instant Transfer, or that the sender issued an eCheque (electronic payment funded by a bank account) that hasn't yet cleared from their bank. It usually takes 3-5 business days for the money to become available in your PayPal balance.
  • Refunded or Partially Refunded: If your refund status is Refunded or Partially Refunded, it means that the refund is complete. The money should be back in your PayPal balance or on your credit card.
  • Temporary hold: If your refund status is "held", it means the transaction was refunded before it has cleared your bank. This process takes 3-5 business days to complete, and the refund will be credited to your balance once the process is completed.

Where is my refund sent?

How your money is refunded depends on how you made the original payment.

  • If your payment came from your card, it will be refunded to that card. If the card you paid with is closed or invalid, please contact the issuing bank, as the money will still be refunded to your credit card account. If the refund cannot be processed to your debit card, it will be applied to your PayPal balance.
  • If your payment came from your bank account, it will be refunded to that bank account.
  • If your payment came from your PayPal balance, it will be refunded to your PayPal balance.
  • If you paid part with your PayPal balance and the rest with your debit or credit card, we'll refund the amount paid by debit or credit card directly to the card, and the rest to the PayPal balance.
  • If you paid part with your PayPal balance and the rest with your bank account, we'll refund the amount paid by bank account directly to that bank and the rest will return to the PayPal balance.

Refunds to credit or debit cards can take up to 30 days depending on the card company involved.