What should I do if my balance is negative?

Your PayPal account balance could be negative for many reasons, such as:

• We issued a refund on your behalf to cover a dispute / claim from the buyer.
• You received a chargeback and did not have any available balance in your PayPal account.
• A payment that does not qualify for Seller Protection has been reversed.
• An unauthorized payment was made from your PayPal account.

If your account balance is negative, check your recent activity to find out why.

If you think your balance is negative because someone used your account, report it immediately in the Resolution Centre.

Here’s how to mail us a check, a money order, or a bank cheque:

1. Make the cheque or money order payable to "PayPal"
2. Write your PayPal email address on the memo line
3. Send the payment to:

PayPal Australia Pty Ltd
GPO Box 351
Sydney NSW 2001,

Please note:

• The notes section will include the email address registered on your PayPal account along with the comment 'RE: Add Funds.'
• It can take up to 2-4 weeks for the money to be available.

Accounts paid by a cheque must remain in good standing for 30 days before the account can be reviewed.

While your account balance is negative, any payments you receive in your PayPal account will be applied to the outstanding balance, and any refunds you attempt will be funded by your primary bank.

If you don't resolve the negative balance within 120 days, your account will be locked, and you won’t be able to log in without contacting our customer support first.