Why did I get API error code 10620?

This error can occur for one of the following API methods and means that the order has already been voided, expired, or completed:

  • DoAuthorization.
  • DoCapture.
  • DoVoid.

You can use the GetTransactionDetails API to determine the current payment status of an order. For example, if GetTransactionDetails returns a payment status of "Voided," you don't need to use DoVoid because the order is already void.

Note: Don't retry the same API call against the same transaction after receiving this error because the result won't change.

GetTransactionDetails API Operation (NVP).

See the Developer Portal for a complete list of NVP/SOAP API error codes.

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