Help Article

How do I report unauthorised PayPal account activity?

If you notice a transaction that you didn’t authorise, let us know right away in the Resolution Centre:

  1. Under 'More about your account', click Resolve a problem in the Resolution Centre.
  2. Click Dispute a Transaction.
  3. Select Unauthorised transaction and click Continue.
  4. Follow the steps to report the transaction.

Remember, you’re protected against unauthorised transactions sent from your account.

Be sure to check your pre-approved billing agreement payments. This charge could be from a service you signed up for in the past.

Here's how to check and cancel your pre-approved billing agreements.

  1. Click SettingsIcon Settings at the top of the page.
  2. Click Payments.
  3. Click Manage pre-approved payments.
  4. Select the merchant's name or email address.
  5. Click Cancel.
Fake PayPal emails or fake websites
If you received what looks like a scam PayPal email, or you've come across a phishing PayPal website, please report it to us by forwarding the original email or URL to phishing@paypal.com.au. Once you’ve forwarded the email to us, delete it from your inbox and don't click on any links in the email.

Learn more about how to identify a fake email. For safety, you should always log securely into your PayPal account to view your transactions.

 

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